News

Language I/O Website Gets Facelift

November 2, 2017

We are thrilled to announce the re-launch of www.languageio.com. It’s been a banner year for us—we’ve added staff, international clients and a new product—and we’re celebrating with a more intuitive, user friendly website. 

multilingual customer supportThe new www.languageio.com site includes separate portals for our Salesforce Service Cloud and our Oracle Service Cloud products. For those who are unfamiliar with our products, we are a software development company. We develop products that allow companies to provide real-time, multilingual customer service via chat, email and self-help inside several major platforms including Salesforce Service Cloud and Oracle Service Cloud without hiring multilingual resources. Many of our Fortune 500 and Fortune 1000 customers provide multilingual customer support by using our products.

“This year has been absolutely outstanding for us,” said Language I/O Co-Founder Kaarina Kvaavik. “Our new website reflects how we’ve grown as a team and how we will continue growing going forward. We always strive to make life easier for our customers both with our products and our customer service. This new website is easy on the eye, informative and simple to navigate. Soon we will also include interactive videos explaining our products including our newest product, Language I/O Chat.”

When we released Language I/O Chat this spring, it made our software suite the most comprehensive multilingual customer support software on the market. Language I/O stands out from other language translation software companies, because we: 

  • Focus on customer support. We understand the complexities and necessities of providing multilingual customer support. We also understand the costs associated with these needs well as the importance of creating an outstanding customer experience
  • Have fast, accurate and cost effective translations. In fact, there are no other products in the market that successfully combine human and machine translation within customer relationship management (CRM) platforms such as Salesforce and Oracle with finesse, quality and simplicity
  • Understand the critical nature of customer service and how it has become the new marketing and revenue generator for many companies. Our software automatically includes: 
    • A failover mechanism so that your customers will never be without service no matter which language they speak
    • Language detection so if you don’t know what language your customer is communicating in, we can figure it out for you
    • Seamless switching between professional human translation and machine translation without breaking the bank
    • Trainable machine translation engines. We teach these engines about your industry and your specific terminology. That way you get the best of both worlds – cheap machine translation with higher quality that is specific for your environment
  • Are a women owned tech company. And the owners really know their stuff. Twenty-five plus years of solid experience in three really important areas: Technology, language and customer service

If you’d like a demo of any of our products, please contact us here

Even though we have a new look, Language I/O always has been and always will be: 

Customer support. Any language. Anywhere.