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Multilingual Chat Support in Salesforce and Oracle Service Cloud

Language I/O now supports multilingual chat in the two biggest CRM platforms: Salesforce and Oracle!
Language I/O recently completed multilingual chat integrations in both Oracle Service Cloud and Salesforce Service Cloud.   By Heather Morgan Shoemaker,  Language I/O… http://languageio.com/index.php/blog/multilingual-chat-support-salesforce-and-oracle-service-cloud/

Join us at the Oracle CX Summit in VEGAS 2016

Schedule a demo of LinguistNow at our booth. Embedded right inside Oracle Service Cloud, our tools make Multilingual Customer support easy.
Schedule a demo at our booth! Learn the Secret to Fast, Affordable Multilingual Customer Support within Oracle Service Cloud. 74% of consumers are more likely to purchase your… http://languageio.com/index.php/blog/vegas-booth-2016/

Five Steps Toward Multilingual Customer Support

Here are the five most important steps to transition your customer support organization from supporting customers in one language to supporting customers in many languages.
Here are the five most important steps to transition your customer support organization from supporting customers in one language to supporting customers in many languages.… http://languageio.com/index.php/blog/taking-your-customer-support-organization-global/

Multilingual Customer Support Lessons

A few interesting anecdotes and lessons learned when it comes to multilingual customer support.
When it comes to multilingual customer support, agents just don't know what they don't know. Learn more about our Salesforce and Oracle Service Cloud translation tools. By… http://languageio.com/index.php/blog/multilingual-customer-support-lessons/