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Multilingual Chat Support in Salesforce and Oracle Service Cloud

Language I/O now supports multilingual chat in the two biggest CRM platforms: Salesforce and Oracle!
Language I/O recently completed multilingual chat integrations in both Oracle Service Cloud and Salesforce Service Cloud.   By Heather Morgan Shoemaker,  Language I/O… http://languageio.com/index.php/blog/multilingual-chat-support-salesforce-and-oracle-service-cloud/

Five Steps Toward Multilingual Customer Support

Here are the five most important steps to transition your customer support organization from supporting customers in one language to supporting customers in many languages.
Here are the five most important steps to transition your customer support organization from supporting customers in one language to supporting customers in many languages.… http://languageio.com/index.php/blog/taking-your-customer-support-organization-global/

Multilingual Customer Support Lessons

A few interesting anecdotes and lessons learned when it comes to multilingual customer support.
When it comes to multilingual customer support, agents just don't know what they don't know. Learn more about our Salesforce and Oracle Service Cloud translation tools. By… http://languageio.com/index.php/blog/multilingual-customer-support-lessons/