Chat & Chatbots

Rules-Based vs. AI Chatbots: Choosing the Right Chatbot for Your Business

Rules-Based vs. AI Chatbots: Choosing the Right Chatbot for Your Business

Common Questions about Conversational AI, Answered

Common Questions about Conversational AI, Answered

24 Stats That Prove the Value of Conversational AI in Customer Service

24 Stats That Prove the Value of Conversational AI in Customer Service

Considerations of Using Google Translate to Translate Live Chats with Customers

Considerations of Using Google Translate to Translate Live Chats with Customers

The State of Real-Time Chat Translation in Modern Customer Service

The State of Real-Time Chat Translation in Modern Customer Service

Why Chatbots Fail—And How To Make Sure Yours Doesn’t

Why Chatbots Fail—And How To Make Sure Yours Doesn’t

Key Metrics to Measure Chatbot Success

Key Metrics to Measure Chatbot Success

How Chatbots Improve the Customer Experience

How Chatbots Improve the Customer Experience

Multilingual Chatbots and the Future of Conversational AI

Multilingual Chatbots and the Future of Conversational AI