News

Language I/O Announces Language I/O® Chat for Salesforce Service Cloud on Salesforce AppExchange, the World's Leading Enterprise Apps Marketplace

April 30, 2019

Language I/O customers can now benefit from multi-lingual customer service in Chat for Service Cloud

[Cheyenne], [WY], [April 30, 2019] – Language I/O today announced it has launched Language I/O® Chat for Salesforce Service Cloud on Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Language I/O® Chat for Salesforce Service Cloud plugs directly into  Salesforce, allowing customer service agents to provide real-time customer support in more than 150 languages.

Language I/O Chat for Salesforce:

·         Enforces your brand nomenclature and terminology – and the preferred translations - on top of any of the neural machine translation engines we integrate with

·         Connects with numerous machine translation engines to ensure customers receive the best translations for their industry and the specific language pairs

Built on the Salesforce Platform, Language I/O® Chat for Service Cloud Chat is currently available on the AppExchange.

https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FvKynUAF

Language I/O® Chat for Live Agent in Salesforce:

·         Allows customer service agents to provide real-time customer support in more than 150 languages

·         Enforces your brand nomenclature and terminology – and the preferred translations - on top of any of the neural machine translation engines we integrate with

·         Connects with numerous machine translation engines to ensure customers receive the best translations for their industry and the specific language pairs

·         Has a translation failover mechanism

·         Detects and encrypts personal data embedded in chats to ensure privacy

·         Has been tested and security reviewed by Salesforce independently from our other apps on the app exchange, unlike competitors who group all their apps under one listing and mark them all as “Lightning Ready” when in fact not all of the apps in the group are Lightning Ready

Comments on the News

“When we learned that our customers would be moving to Lightning, we started developing Language I/O Chat for Salesforce Lightning,” said Language I/O Co-CEO Heather Morgan Shoemaker. “We work very closely with our customers to ensure that all technical changes or migrations to other CRM platforms are supported. So far, these efforts have helped 72 percent of our customers forgo hiring multilingual customer service agents to meet their translation needs.”

About Salesforce AppExchange

Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 5,000 solutions, 6 million customer installs and 80,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.  

Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.

Language I/O also offers article, case and social case translation for Salesforce. Language I/O® Help for Salesforce article translation and Language I/O® Response for Salesforce case translation are already available on the Lightning platform. Both Language I/O Help and Language I/O Response use a combination of machine translation and professional human translation.

Language I/O is a Wyoming-based software development company that offers a unique combination of professional human translation and machine translation for email, article and chat translation. Language I/O solutions plug into CRMs like Salesforce Service Cloud, Oracle Service Cloud and Zendesk and support translation for more than 150 languages.