San Francisco Dreaming and Multilingual Customer Chat Support
September 11, 2018
This year, Language I/O will host free demonstrations of its chat, case, social and article translation software for Salesforce Service Cloud. Language I/O’s chat translation product, which works directly inside the Salesforce customer service management (CRM), was released earlier this year and is already saving customers on customer service costs.
“We’ve been saving Salesforce customers up to 40 percent on multilingual customer service costs for years, and Dreamforce is a fantastic opportunity to show people how easy our software is to use,” said Language I/O Co-Founder Kaarina Kvaavik. “We’re a long-time Salesforce partner and cannot wait to share our products with new clients.”
While some multilingual customer support providers only use machine translation, Language I/O uses a unique combination of professional human translation and machine translation ensuring all customers get the best translations possible for customer interactions. Language I/O also:
- Integrates with five different machine translation engines
- Automatically trains machine translations to use customer specific glossaries
- Allows agents to choose human professional translations or machine translation on a case-by-case basis
- Encrypts personal data (we of course are GDPR certified!)
- Allows for selective translation so only a portion of a ticket or chat is translated
- Uses professionally pre-translated templates and auto-responders to reduce cost and improve quality
Kvaavik and Heather Morgan Shoemaker, also a co-founder, will be giving private, live demos during Dreamforce at 564 Market St., Suite 301 from Sept. 25-27.
To schedule a free demo, click here. To watch a video chat demo, click here.
Archive
- 2019
- April
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March
- Constant Contact Translated Article Views Up 550% After Using Language I/O
- Free Event Showcases How to Manage and Build a Localization Team
- Zendesk Cust Serv Evangelist on Productivity and Keeping Customer Service Agents Happy
- Guest Post: Can Machine Translation Stand Alone?
- Join Us for a Cambridge-Based Women in Localization Event
- February
- January
- December
- November
- October
- September
- August
- July
- June
- May
- April
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March
- How Language I/O Saves on Support Costs with Standard Text
- How Language I/O Response and Language I/O Help Saved Customers Time and Money
- How Language I/O Can Customize Your Translation Glossary
- How Language I/O Machine Translation Surpasses Competitors
- Headed to Oracle Modern CX? Come Join Us for a Multilingual Customer Support Demo
- What is Language I/O?
- Happy International Women’s Day!
- Language I/O Data Protection Officer Gives Security Tips to Small Businesses
- Guest Blog: Language and Hospitality, a Student's Experience
- February
- January
- December
- November
- October
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September
- Which Multilingual Customer Service Solution Is Right for You?
- Happy American Business Women’s Day From Ours to Yours
- Multilingual Customer Support Company Hires New Marketing Manager
- Five Steps Toward Multilingual Customer Support
- Why We’re Thrilled We Don’t Have VC Funding
- Multilingual Customer Service Tech Company Welcomes New Cadre of Staff
- August
- July
- June
- May
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April
- PRESS RELEASE: Save Money on Support Costs with New Chat Translation Software
- Language I/O Chat Completes Omnichannel Support Trifecta
- Language I/O Offers Party Bag, Not Conference Swag, at Oracle Customer Service Event
- Language I/O Welcomes Top Development Talent to the Team
- April Showers Bring Vegas, Baby!
- March
- February
- January