News

Save on Multilingual Customer Service Costs with Two Birds, One Stone

May 3, 2019

NOT.jpgWe’ve shared why we think our multilingual customer support solution is top notch, but wouldn’t you rather hear why our solution is so great from our customers?

A few weeks ago, one of our newer customers, Constant Contact, sat down with the Language I/O team and Fonolo to talk about saving money on multilingual customer service costs without sacrificing quality. 

In this webinar, Constant Contact’s Senior Manager of the Knowledge Base team, Andrea Paragona discusses why Constant Contact chose Language I/O over competitors; the ease of the onboarding process; the quality of Language I/O’s translations; and the responsiveness of its support team. 

 

By using Language I/O for knowledge base content translation, Constant Contact saw the following results:

  • A more than 700 percent increase in unique visitors to its translated content
  • A more than 550 percent increase in article views of translated content

If you would like to save money on multilingual customer service costs and learn more about our chat, email, article and social integrations for Salesforce, Oracle and Zendesk, sign up for a free demo. 

Free Demo!