News

Webinar: Creating the Ultimate Global Customer Experience

September 9, 2019

hands-600497__340.jpgDo you want support your customers in any language over channels like tickets, chat and social messages? Do you want to give them the opportunity to solve their own problems in their own language at any time by providing articles in their language? Learn how to do this while saving an average of 40 percent on multilingual customer service costs by signing up for our September 26 webinar.

During the webinar, you’ll hear from Asad Syed, who is the support team manager for private personal browser Brave, and Language I/O Co-CEO Kaarina Kvaavik.

Brave came to Language I/O looking for an ticket translation solution that would exceed Google Translate in terms of quality and would integrate into the customer relationship management (CRM) platform that they used for customer support. As one of the web’s fastest growing private browsers, Brave agents were supporting customers in various languages including Japanese and Indonesian without having any native speaking resources, by copying and pasting support queries into Google Translate. Managing several thousand incoming foreign language tickets that Brave receives monthly became unmanageable for its English speaking support team.

Since implementing Language I/O’s solution, Brave has been able to use its English speaking agents to  respond to tickets in any language, directly in the CRM where they are working. Response times, handling time, occupancy rate and translation quality have improved significantly. During the Sept. 26 webinar, Syed will talk about how Language I/O’s multilingual customer support solutions:

  • Provide the best quality on the market
  • Let his team communicate with customers in any language, which allows Brave to forgo hiring native support resources to support each language its customers speak
  • Are secure and use the latest technology to protect customer data
  • Use Translation Memory (TM) so that Brave doesn’t pay for translations that have already been made
  • Use company and industry specific glossaries to ensure that each of Brave’s communications are accurately portrayed to customers
  • Offer outstanding, personalized customer support

The Webinar will run from 3 p.m. EST to 4 p.m. EST Thursday, Sept. 26. 

Language I/O is a women-owned, Wyoming-based software development company that offers a unique combination of professional human translation and machine translation for email, article and chat translation. Language I/O solutions plug into CRMs like Salesforce Service Cloud, Oracle Service Cloud and Zendesk and support translation for more than 100 languages. For more information about Language I/O or its services, click here.