News

Webinar: Optimize the Global Customer Experience Using Machine Translation

May 14, 2020

Screen Shot 2020-04-24 at 8.23.39 AM.pngAt noon on Tuesday May 19, Language I/O CEO Heather Morgan Shoemaker and Systran Director of Strategic Partnerships J Obakhan will co-host a webinar that demonstrates how Language I/O Salesforce apps and technology combined with the Systran neural machine translation platform can help optimize the global customer experience..

“We’re always happy to share how our technology helps our customers expand into global markets without having to hire multilingual customer support staff,” Shoemaker said. “In recent months, our customers have significantly increased their reliance on our tools for chat, article, email and social translations. Since we’re constantly improving our core technology and adjusting the user interface across each of our platforms, it’s nice to connect with those who are interested in seeing how our platform works and Systran is a key part of our total solution.”  

To register for the webinar, click here. For more information about Language I/O or its products, click here.

Language I/O’s software suite uses a unique combination of professional human and machine translation to automate the translation of customer support content including knowledge base articles, support tickets, social messaging and chats within all major customer relationship management systems (CRMs). Language I/O’s solution reduces customer support costs while easing frustrations for agents and customers. Language I/O is among fewer than 32,000 companies in the world to earn an ISO 27001:2013 certification, meaning that its security management program is comprehensive and follows leading practices outlined by the International Organization for Standardization (ISO).