Increase Call Center Occupancy and Margins With Real-Time Translation Software
Boost agent productivity and hit your occupancy rate goals without disrupting existing workflows or restructuring your team.
Language I/O’s AI-enabled translation tools empower monolingual agents to communicate with customers in any language, allowing BPOs to maximize agent efficiency and increase customer satisfaction.
Do you have clients who could benefit from multilingual customer support? Learn more about Language I/O's partnership opportunities, or Submit a Referral now.
Scalable Multilingual Support
Solutions to Boost Call Center
Integrating real-time translation technology into your existing workflows allows agents to spend more time servicing customers and resolving requests without running into language as a barrier. As a result, see positive improvements to the metrics that matter most, including call center occupancy rates.
Maximize Call Center KPIs:
How We Help BPOs Grow
Empowering monolingual agents to provide support in any language enables BPOs to meet and exceed core KPIs. By seamlessly integrating our technology into existing customer support platforms, call centers see an immediate impact on core metrics including response time, cost per inquiry, and occupancy rates.
Increase Margins and Profitability
By removing language as a barrier, your agents can support a greater volume of support requests with heightened efficiency. This in turn enables BPOs to reduce the overhead required to support each account, which generates better margins and makes your overall operation more profitable.
- Average handle time
- Cost per call/email
- First call resolution
- Occupancy rate
You’ve worked hard to earn the trust and business of your customers. The best way to keep them is to make their customers happy–and providing top-tier multilingual support helps accomplish that.
- Customer retention rate
- NPS/CSAT scores
- Revenue per customer
With labor shortages rising as a global concern, you can’t afford to lose your valuable agents. Language I/O empowers your agents to support customers regardless of language without disrupting their existing workflows, thereby reducing frustrations associated with providing global support.
- Agent Turnover
- First Call Resolution
- After-call Work Time
Multilingual Support Features Your
Customers Will Love
End consumers no longer just want brands to communicate with them in their native language, they expect it. By giving your customers the tools and resources to provide multilingual customer support, the brands you service will see a positive impact on their bottom-line–with you looking like the hero.
Multilingual Self-Service Options
With high quality translations for your knowledge base and FAQ articles, end consumers have the resources to solve their own problems quickly, thereby reducing the number of inquiries requiring agent attention.
Customize Translations To Each Company and Industry
Establish a glossary of terms that trip up other translation engines, such as slang, jargon, acronyms, and brand terminology. Dictate how those terms should be translated, and when they shouldn’t be translated at all.
Protect Customer Data and PII
Our software complies with all major regulations, including GDPR and CCPA. We encrypt customer data before sending it to translation engines, and never store it in our database or log files. Furthermore, we are ISO 27001 certified.
Take Your Call Center from Mono- to
Multilingual in 24 Hours
Unlike other solutions, Language I/O’s technology doesn’t require weeks to train a machine translation engine before agents can begin providing multilingual support. By layering our technology between the agent and the world’s leading machine translation engines, we can get your call center up and running with multilingual support in 24 hours.Get a Demo