Today, 74% of customers say they are more likely to buy your product if support is provided in their native language. It’s no longer a matter of if, but when will you deploy customer support chatbots in multiple languages.

Though some people think of chatbots as a recent innovation, they’ve actually been around for a while.

Though some people think of chatbots as a recent innovation, they’ve actually been around for a while.

Why do humans hate chatbots so much? In an April 27, 2021 article in Information Week, writer Lisa Morgan surmises that our hatred of chatbots comes down to language. “Many chatbots communicate in English because it’s the most popular language in the world (when one considers native and non-native speakers),” Morgan writes. “In fact, there are 160 English […]