What Generative AI and Large Language Models Mean for Customer Service & Machine Translation

With the meteoric rise of generative AI in recent months, Language I/O has started to receive questions from customers and prospects regarding the role of our machine translation platform in the era of large language models (LLMs). Here’s everything you need to know about the short- and long-term impact of generative AI on machine translation.

Introducing Language I/O for Google Chrome

Since Language I/O’s inception, our team of software engineers, linguists, and customer support experts have worked diligently to provide the highest quality machine translation tools for customer service. Over the years, we have developed a plethora of multilingual customer support tools, including integrations for leading CRMs such as Salesforce, Zendesk, Oracle Service Cloud, and ServiceNow. […]

Multilingual Player Support: Why It’s a Must For Your Gaming Company

Earning players’ loyalty and repeat business is critical for gaming companies. Here’s why providing multilingual support has to be part of that.

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How to Reduce Call Volume at Your Multilingual Contact Center

If your organization is struggling to manage global call volumes, here are tips for reducing inbound call numbers without sacrificing customer satisfaction.

5 Signs Your Multilingual Support Operations Need a Makeover

Five key reasons to rethink your approach to providing multilingual customer support, and how to go about making a change.