Power Up Your CRM Service Offerings with Real Time Translation
As an MSP, your growth hinges on the level of support you provide your client base. Here are four ways that incorporating real-time multilingual support into your CRM offerings enables your MSP to grow.
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Enhance CRM Offerings
When it comes to managed services, businesses want a one-stop shop that can expertly manage their CRM implementation and ongoing operations. With multilingual support capabilities as part of your offerings, you are uniquely positioned to provide a greater breadth of services than competitors.
Land More Enterprise Deals
Global enterprises are increasingly focused on providing native language support to their customers around the world, to the point that solutions that don’t easily enable multilingual support aren’t even being considered. With AI-enabled machine translation capabilities to offer to your clients, you’ll naturally attract larger enterprises who appreciate that you recognize their need for multilingual support.
Be A Hero To Your Customers
End customers want customer service content in their own language, and they want it now. By making it easy for your clients to chat, email, and author FAQ support articles in any language, all without ever having to leave the CRM, you alleviate their hassle of trying to provide quality multilingual support.
Level Up Client Retention
A large part of your customers’ satisfaction depends on their customers’ satisfaction, which is why making those end customers happy is the key to a happy client base. Because your clients provide multilingual support, their customers will be more loyal to them, in turn heightening your clients’ trust in the partner that made it possible: you.
