News

San Francisco Dreaming and Multilingual Customer Chat Support

September 11, 2018

TW_img_icon_CHAT.jpgLooking for an affordable way to turn a monolingual customer support team into a multilingual customer support team? Join the Language I/O crew at the annual Salesforce Dreamforce conference September 25-28 to meet the team and get a free demo of Language I/O products. 

This year, Language I/O will host free demonstrations of its chat, case, social and article translation software for Salesforce Service Cloud. Language I/O’s chat translation product, which works directly inside the Salesforce customer service management (CRM), was released earlier this year and is already saving customers on customer service costs. 

“We’ve been saving Salesforce customers up to 40 percent on multilingual customer service costs for years, and Dreamforce is a fantastic opportunity to show people how easy our software is to use,” said Language I/O Co-Founder Kaarina Kvaavik. “We’re a long-time Salesforce partner and cannot wait to share our products with new clients.”

While some multilingual customer support providers only use machine translation, Language I/O uses a unique combination of professional human translation and machine translation ensuring all customers get the best translations possible for customer interactions. Language I/O also:

  • Integrates with five different machine translation engines
  • Automatically trains machine translations to use customer specific glossaries
  • Allows agents to choose human professional translations or machine translation on a case-by-case basis
  • Encrypts personal data (we of course are GDPR certified!)
  • Allows for selective translation so only a portion of a ticket or chat is translated
  • Uses professionally pre-translated templates and auto-responders to reduce cost and improve quality

Kvaavik and Heather Morgan Shoemaker, also a co-founder, will be giving private, live demos during Dreamforce at 564 Market St., Suite 301 from Sept. 25-27.

To schedule a free demo, click here. To watch a video chat demo, click here.