Salesforce Knowledge article translation for global, self-service support
Eighty-two percent of customers use articles before turning to other, more expensive forms of customer support. Our translations for Salesforce Knowledge articles give your global customers the option to answer their own questions before contacting your support team.
Salesforce users around the world trust Language I/O to translate their knowledge base articles.
How Salesforce Knowledge article translation works
Language I/O is intuitive, and it’s built with support agents in mind. We built our Salesforce Knowledge article translation solution to be a seamless part of your workflow.
Get started with Salesforce Knowledge article translation
Communicate with your customers in their native language with our easy-to-integrate Salesforce Article translation technology.
Automate the article translation process with the click of a button.
Receive real-time status updates on your translation projects.
Automatically localize links in your articles.
Perform precise searches within Oracle for faster translation.
Effortlessly generate high quality, secure translations inside Salesforce
Combine the robust features of our core technology with Salesforce’s customer support tools. Our Salesforce language translation API helps your team deliver the most accurate multilingual customer service and personalized translation.
Multilingual support that fits your brand
Define how industry- and brand-specific terminology should be handled across all multilingual support channels. Our Self-Improving Glossary tracks acronyms, jargon, slang, and misspellings, automatically optimizing translations over time for the highest degree of accuracy.
Support customers in more than 150 languages
Using our technology empowers your monolingual support agents to communicate in 150+ languages, all in real-time. Save time and budget by using your existing team to support multilingual customers instead of hiring new agents.
Best engine selection to provide high quality translations
We aggregate the world’s leading machine translation technology and intelligently select the best engine for each conversation.
Preserve customers’ data privacy
No content remains in our system or any sub-processors. As soon as we complete the real-time translation, content is wiped from all systems so that we can provide you with the protection inherent to a Zero Trace environment.
Salesforce language translation apps for every channel
Customer expectations of brand support are at an all-time high, and speaking the preferred language of your customers is now a must. Language I/O’s Salesforce translation apps enable your brand to communicate with global customers in any language without the need to hire and train additional agents.
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