Scalable multilingual customer support with Zendesk Support translation
More than seventy-percent of customers are more loyal to brands that provide customer support in their language. Our translations for Zendesk Support give your monolingual agents everything they need to help customers in any language.
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Check out our detailed video.
Get started with Zendesk Support translation
Communicate with your customers in their native language with our easy-to-integrate Zendesk Support translation technology.
Get the biggest bang for your buck by using our proprietary core technology.
Ensure that your customer
data is protected.
Improve CSAT and NPS.
Receive professionally translated agent responses in, on average, less than one hour.
Zendesk Support translation
Decide whether to use human professional linguists, machine translation, or a combination of the two.
How Zendesk Support translation works
Language I/O is intuitive, and it’s built with support agents in mind. We built our Zendesk Support translation solution to be a seamless part of your workflow.
- We translate the incoming customer email into your agent’s language using our proprietary core technology.
- If there’s an issue with the initial machine translation, the agent can click the “retranslate” button and request a new translation from a new machine translation engine or rapid-human translation.
- We translate the agent’s response back into the customer’s language using either human or machine translation so the agent can post his or her response.
Looking for something else?
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Each of our integrations are driven by our customer’s needs. If you can’t find what you’re looking for, get in touch.