Security and Data Privacy in AI-Driven Customer Service
AI’s impact on all aspects of business has been transformative, and customer service is no exception. But with today’s consumers becoming increasingly vigilant of how their personal data is used, how can brands employing AI-enabled technology to augment the customer experience adequately protect customer privacy?
This eBook addresses common concerns related to data privacy and security, giving you the information that you need in order to alleviate data privacy concerns in your customer base.
Download the eBook to learn:
- The difference between data privacy and data security, and why it matters to your organization
- The meaning of Responsible AI and how brands are incorporating it into their approach
- The impact of data privacy regulations such as GDPR and CCPA
- How to take advantage of AI in customer service without compromising customers’ data privacy
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