Live chat translation for any support platform, in any language

Live chat translation software is technology that enables your brand to communicate with customers in their native language, directly within the customer relationship management (CRM) or chat platform your customer support team already uses. With this technology, your monolingual agents can seamlessly provide multilingual support to global customers.

By empowering your agents to provide world-class support to customers regardless of language, live chat translation software has numerous advantages. One such benefit is boosting customer satisfaction and loyalty to your brand by communicating with your customers in a way that’s easier for them to understand. Customers will also love to see reduced wait times when chatting with live agents, as live translation software breaks down language barriers that prevent monolingual agents from supporting multilingual clientele. Furthermore, this technology saves organizations time and money related to providing multilingual support. In fact, by using Language I/O, global enterprises see an ROI of more than 500%.

Language I/O’s software enables you to communicate with customers in more than 150 languages, and we are continuously evaluating additional languages for inclusion. View our current list of supported languages.

With the right technology in place, live chat translation software can provide a near-fluent experience for both parties involved in the conversation. Thankfully, Language I/O has the right technology. Our software aggregates the world’s leading machine translation engines and applies our AI-enabled technology on top of it to identify the absolute best translation for each piece of content that hits our servers––all in real time. By imposing our customizable self-improving glossary on each translation, we then take that content and ensure the proper translation for otherwise tricky terminology, including slang, business- or industry-specific jargon, acronyms, and misspellings.

There are a number of critical ways that Language I/O’s live chat translation technology differs from Google Translate. Firstly, because we aggregate multiple machine translation engines, we provide the ability to communicate in more languages than Google Translate provides.

Secondly, our translations are more accurate, both because we select the best machine translation engine for the languages involved in the translation and because our glossary technology imposes the correct translation for brand- and industry-specific jargon, as well as slang, acronyms, and misspellings—all of which Google Translate is unable to handle properly. Read more about these features here.

Thirdly, our translation software plugs directly into your live chat program, whether that’s included as part of your CRM (such as Salesforce and Zendesk) or another tool that is connected to Language I/O via API. Your agents do not have to flip between windows to copy & paste incoming and outgoing chat messages into Google Translate and back into their chat window. Instead, messages are automatically translated directly within the chat window, making it a seamless experience for both the agent and the customer.

Language I/O offers various packages that cater to the requirements of small businesses and global enterprise companies. Our pricing model is transparent and straightforward; we only charge our customers for the words that have been translated by our software. Additionally, we do not have any setup costs or fees per user. If you need more information on our pricing structure, please feel free to contact us.