Oracle Service Cloud (RightNow) Incident Translation
The Language I/O® Incident Workspace plugin for Oracle Service Cloud allows your monolingual agents to respond to customers in any language as if they were native speakers. This gives you a multilingual customer support team without having to hire any additional support staff.
- Plugs Directly Into the Incident Workspace
- Need a Human Retranslation?
- Combines Human and Machine Translation
- Integrates with Article Translation Tools
Language I/O® incident translation is an add-in for Oracle Service Cloud (RightNow) that can be installed into your Incident Workspace for the translation of incident threads between the customer and agent.
The incoming customer question is machine translated from the customer's language into the agent's language and a "retranslate" option is available if a human translation is required.
Translation of the agent's response to the customer can be configured to default to rapid human or machine translation. Our machine translation engines are trained to use your product- and industry-specific vocabulary.
Translated responses can be brief when users leverage professionally translated articles via our Answer translation plugin.