Oracle Incident Translation

Oracle Service Cloud (RightNow) Incident Translation

For the Browser User Interface (BUI) and the .NET Agent Desktop

The Language I/O® Incident translation apps for Oracle Service Cloud allow your monolingual agents to respond to customer support tickets (Incidents) in any language as if they were native speakers. This gives you a multilingual customer support team without having to hire any additional support staff. Language I/O provides an add-in for the .NET version of the Agent Desktop as well as an extension to the Browser UI (BUI), both which automate the process of translating Incident content.

 

Language I/O Incident Translation for the BUI

  • Real-time translation to and from any language
  • In-line editing with no copying and pasting
  • Enhanced translations with company and industry specific glossaries
  • Standard text support
  • Partial translation
  • Full transcripts
  • Access from any browser
  • Faster performance

 

 

Language I/O Incident Tranlsation for the Agent Desktop

  • Real-time translation to and from any language
  • In-line editing with no copying and pasting
  • Enhanced translations with company and industry specific glossaries
  • Standard text support
  • Partial translation
  • Full transcripts

 

 

 

Easy to Install and Use


The Language I/O Incidents Plug-in:

  • Integrates directly into your agent workspace
  • Selects the best MT engine for the language pair
  • Combines MT with rapid human translation, if desired
  • Integrates with chat and article translation plug-ins

 

OSC BUI Screenshot

Register for a free demo!




 

To get Language I/O incident translation on the Oracle Service Cloud Marketplace, click here.