Tag: Covid

  • Estimated reading time: 10 minutes

    Has COVID Changed the Way You’re Thinking About Call Volume?

    First, let’s not deny that COVID’s changed just about everything. Next, let’s look at what that means in terms of how customers are reaching out to customer service agents. In this COVID world, organizations have struggled mightily to serve customers over the phone. In large part, this had to do with businesses trying to figure…

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    Estimated reading time: 10 minutes

    Can Language I/O Help With Your COVID-19 Communications?

    At Language I/O, we understand firsthand that the recent health crisis is forcing companies to rethink how business is done and how communications occur with employees, customers and partners worldwide. Language I/O is fortunate because its employees have been working remotely at varying levels since the company’s inception. Because of this, Language I/O have the…

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    Estimated reading time: 10 minutes

    Stay working. Stay connected. Stay safe.

    Is your office becoming virtual more quickly than you thought? Ours certainly is. Like many of you, since the outbreak of COVID-19, our business has experienced some unexpected twists and turns. Each of the three conferences we had hoped to attend in March have been canceled and our clients have experienced an increase in support…