Tag: customer service
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Estimated reading time: 10 minutes
Why Your Organization Needs Multilingual Translation Services
Nelson Mandela rightly pointed that “if you talk to a man in a language he understands, that goes to his head. If you talk to him in his own language, that goes to his heart.” As such, it seems fair to say that organizations operating on a global scale must offer a service tailored to…
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Estimated reading time: 10 minutes
How to Improve Customer Service KPIs Without Hiring Additional Agents
There is a world in which customer service managers can forgo hiring additional support agents while also improving overall KPIs without relying on bots. That world is headquartered in Cheyenne, Wyoming. According to the results of a customer survey Language I/O released in December 2018, 72 percent of companies that use Language I/O software forgo hiring additional…