Tag: translation
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Estimated reading time: 10 minutes
Local Ethics in a Global World: Where Does Language I/O Fit?
“Business ethics is a form of applied ethics or professional ethics, that examines ethical principles and moral or ethical problems that can arise in a business environment. It applies to all aspects of business conduct and is relevant to the conduct of individuals and entire organizations.” —Wikipedia Language I/O is a software company that provides…
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Estimated reading time: 10 minutes
Top Tips for Organizations Wanting to Provide Multilingual Customer Support
Customer support managers, how many of you have had this experience? Your company is ready to launch a new language. For months the focus is on translating the user interface without giving a thought to customer support. Suddenly, it’s on you and your team to support your product in one, two, three, twelve brand-new languages.…
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Estimated reading time: 10 minutes
How to Improve Customer Service KPIs Without Hiring Additional Agents
There is a world in which customer service managers can forgo hiring additional support agents while also improving overall KPIs without relying on bots. That world is headquartered in Cheyenne, Wyoming. According to the results of a customer survey Language I/O released in December 2018, 72 percent of companies that use Language I/O software forgo hiring additional…
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Estimated reading time: 10 minutes
Save on Multilingual Customer Service Costs with Two Birds, One Stone
We’ve shared why we think our multilingual customer support solution is top notch, but wouldn’t you rather hear why our solution is so great from our customers? A few weeks ago, one of our newer customers, Constant Contact, sat down with the Language I/O team and Fonolo to talk about saving money on multilingual customer service costs without sacrificing quality. …