Native support for
global travelers.
Travel customers often require immediate help, making real-time support critical. This demand can put a strain on resources, especially during peak travel seasons. That’s why you need multilingual customer support that can perform under pressure, and above your bottom line.
Accurate and secure translations. No new hires needed.
Translating 500+ language pairs for brands in 150+ countries, every day.
The benefits of AI-powered multilingual customer support
AI-powered multilingual customer support offers incredible benefits for travel businesses eager to connect with a diverse audience of globetrotters. These solutions enable companies to communicate with travelers in their native languages, significantly elevating their overall experience while streamlining support operations.
A key aspect of centralized customer support is scalability. As customer demands grow, travel businesses can effectively manage and expand their support capabilities without compromising quality or consistency.
For your customer support team, that means flexibility in swiftly responding to unexpected surges in inquiries, with agents addressing questions fluently in multiple languages at the same time.
That’s real-time, accurate translations available around the clock. With Language IO, you can communicate fluently with travelers in over 150 languages while improving customer satisfaction and reducing costs.
The Role of AI in Travel Industry Communication
Clear communication builds trust. Learn how AI-powered translation tools are changing how travel companies communicate.
Get More People on Vacation with AI-powered Translation
Planning a trip can be challenging, but a modern translation platform can help. It can also encourage more travel.
Travel Technology Page
Our proprietary AI works seamlessly with the world’s leading translation engines, ensuring business-accurate translations.
Travel
One-Pager
Language IO delivers native support to travelers wherever they roam while also enabling businesses to reduce costs.
Travel Webinar
Explore key challenges in travel support and cutting-edge AI solutions designed to enhance your customers’ experience.
Travel E-Book
As traveler expectations evolve in today’s fast-paced landscape, businesses must adapt to stay competitive. Learn more.
Expedia Presentation
See how Expedia successfully bridged a multilingual support gap to deliver excellent service and expand its global reach.
Eurostar Case Study
With a shortage of French- and Dutch-speaking agents, Eurostar turned to Language IO for support. See what improved.
Travel Buyers Guide
Discover the value of multilingual support software and how it can transform your brand’s approach to global audiences.
Enhance customer experiences, reduce costs
Language IO harnesses the best machine translation technology available to ensure we always meet your needs. We help you optimize customer support and costs from a single platform for native support translated fluently and instantly.
Reduce agent downtime
Language IO minimizes idle time and boosts efficiency, allowing any customer support agent to assist any traveler while managing multiple inquiries simultaneously.
Prioritize your travelers’ data
We’re revolutionizing customer support in the travel industry by ensuring complete data security. With our Zero Data Retention Policy, travelers can confidently share sensitive information. After each real-time translation, we erase all your data from our system.
What the experts have to say
Travel can be stressful.
So communication and accessibility are vital.
Supporting customers in their native language is good for customers, your business and your agents.
Whether your customer is a seasoned jet-setter or a first-time traveler, every trip presents its unique challenges.
High Call Volumes
Travel companies support more tickets per month than any other industry, according to ZenDesk.
Customers Expect Rapid Response Times
90% of customers expect a response in 10 minutes or less, 3-5 minutes by chat, and 12 hours by email
Increased Need for Language Support
According to Contact Center Helper, 72% of support teams only support 1-4 languages
Complex Policies, but Customers Expect Simplicity
89% of travelers expect flexible booking options, like easy cancellations and refunds
The Need for Clarity of Communication
84% of travelers expect clear communications from travel companies during disruptions, according to a Deloitte study
Cross the Conversation Divide Today.
Don’t let language barriers keep you from connecting with your customers. With Language IO, your team is fluent in over 155 languages and your brand, customers, and their data are protected. Let us show you how.
Your customers often provide sensitive and personal information when engaging with your team. Language IO ensures that all personal information is encrypted and is wiped from our system when the conversation is over. That means none of your customer data is used in training AI models. We are the only Zero Data Retention translation platform in our space. We also ensure that we comply with all of the security certifications in our space.
