Multilingual customer support at a fraction of the cost
What if your top-performing agents could support customers in over 150 languages? Language I/O’s multilingual customer support software empowers your team to do just that. By integrating directly with your CRM, we make it easy to communicate with your global customer base via real-time translation of chat messages, emails, articles, and more.
Take multilingual support with you anywhere you work
Our multilingual customer support tools are designed to work wherever you do. We have turnkey integrations for all major customer relationship management systems (CRMs) including Salesforce, Zendesk, and Oracle. By meeting your customer service agents where they are already working, we give them the ability to respond to customer email and chat queries in other languages with the click of a button.
Provide multilingual support via Salesforce Chat, Case, Articles, and more.
Article
Article translation
Case
Ticket translation
Chat
Live chat translation
Provide multilingual support via Zendesk Chat, Tickets, and Guide.
Guide
Article translation
Support
Ticket translation
Chat
Live chat translation
Provide multilingual support via Oracle Answer/Article, Incident, or Chat.
Answer/Article
Article translation
Incident
Ticket translation
Chat
Live chat translation
Fast, Intelligent, Multilingual Customer Support
Global enterprises rely on Language I/O to make providing multilingual support easy and cost-efficient. Our technology is designed to deliver the best-in-class translation for every use case, so that you can delight your global customers without stretching budget thin.
Fast response time
Boost Customer Satisfaction
Make global customers feel heard by speaking their language. Language I/O makes it easy to respond quickly to multilingual support tickets, helping to boost CSAT and NPS scores across the board.
The best translation technology
High Quality Translations for High Quality Experiences
We aggregate the world’s leading machine translation technology and intelligently select the best engine for each conversation. Then we layer our self-improving glossary on top of each translation, ensuring proper translation of slang, acronyms, misspellings, and brand- or industry-specific jargon.
Conversational translation for CRMs and beyond
API Access Delivers Accurate Translations Anywhere
The same company-specific, accurate customer support translation technology available through our CRM integrations can be delivered anywhere via use of our APIs.
Scale up global growth
Communicate in More Than 150 Languages
Using our technology empowers your monolingual support agents to communicate in 150+ languages, all in real time. Save time and budget by using your existing team to support multilingual customers instead of hiring new agents.
Secure data transmissions
Ensure That Your Customer Data is Protected
You trust us with your customer data, we adhere to strict international security standards like ISO 27001 and GDPR to ensure that it stays safe. We encrypt all Personally Identifiable Information (PII) ensuring that your customer data is always protected.
Powerful and easy to use translation tool
“Easy and fast process of translation requests. This tool makes it very easy for us to manage our translations across different websites and applications…” – Maksim D.
Highly Recommended
“Language I/O’s team was great about following up & reaching out to make sure everything was working as expected.” – User in Consumer Goods
Best of both worlds
“Partnering with Language I/O (LIO) has been a fascinating experience! From first getting in touch throughout the swift and professional technical onboarding…” – Administrator in Computer Software
Ready to get started?
See how Language I/O can reduce the cost of providing multilingual customer support.
