Language I/O

Multilingual Customer Support

Do your global customers really understand you?

Welcome to the mothership of multilingual customer support. Our mission is to help your customer service agents seamlessly communicate with your customers in more than 150 languages over chat, email and article support channels.

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Fast, Intelligent, Multilingual Customer Support

Company-Specific Translations…Fast

You tell us which words you want in your glossary so that your industry and company-specific terms are translated correctly every time. Don’t spend thousands of dollars or wait weeks to train a neural machine translation engine. We will get you up and running in no time.

Fast response time

Improve CSAT and NPS

Companies that respond to customer requests within ten hours enjoy CSAT scores of over 90 percent. When using our integrations, our customers see CSAT and NPS improvement across the board, including response time.

The best translation technology

Translate Conversations Right & in Real Time

We intelligently select the best neural machine translation engines available and make them better by layering our self-improving glossary technology on top of them. This allows our customers to translate conversations correctly in real time every time.

In addition, our API allows you to access company-specific translations anywhere, any time.

Conversational translation for CRMs and beyond!

API Access Delivers Accurate Translations Anywhere

The same company-specific, accurate translation technology available through our CRM integrations can be delivered anywhere via use of our APIs.

Excellent translations

Communicate in More Than 100 Languages

Our products allow monolingual customer service agents to communicate with customers in more than 100 languages in real time. We provide excellent translations for obscure and traditionally difficult-to-translate languages.

Secure data transmissions

Ensure That Your Customer Data is Protected

You trust us with your customer data, we adhere to strict international security standards like ISO 27001 and GDPR to ensure that it stays safe. We encrypt all Personally Identifiable Information (PII) ensuring that your customer data is always protected.

Seamless CRM Integration

We integrate with all major customer relationship management systems (CRMs) including Zendesk, Oracle and Salesforce. By meeting your customer service agents where they are already working, we give them the ability to respond to customer email and chat queries with the click of a button.

Looking to provide Guide, Support, or Chat translations within Zendesk?
Look no further.

Guide

Article translation

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Support

Ticket translation

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Chat

Live chat translation

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View Zendesk Integrations

Looking to provide Article, Case, or Chat translations within Salesforce?
Look no further.

Article

Article translation

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Case

Ticket translation

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Chat

Live chat translation

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View Salesforce Integrations

Looking to provide Answer/Article, Incident, or Chat translations within Oracle?
Look no further.

Answer/Article

Article translation

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Incident

Ticket translation

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Chat

Live chat translation

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View Oracle Integrations

Google reviews

Language I/O
Language I/O
4.9
Based on 12 reviews
powered by Google
Vanessa A. E.
Vanessa A. E.
02:13 16 Jun 20
I used Language I/O translation services when I worked at Taulia Inc for the support team. We would used their... solutions for emailing customers in cases, translating articles and most recently helping chat translation. It’s really cool how they enable you to communicate with many languages even if you don’t have support reps that speak the language. I also loved the professional and friendliness of the Language I/O team, they care to connect with you. For these reasons I would recommend them!read more
James Caldwell
James Caldwell
00:34 07 Jun 20
I'm the former Head of the Computer Science Department at the University of Wyoming. I asked Heather Shoemaker, a... Founder and CEO of Language I/O, to be on our department advisory board. Over the years Language I/O has hired top graduates of our department and they're thrilled to have seriously challenging employment right here in Wyoming. They're working regularly with AI faculty here at the University, applying cutting edge machine learning to their systems. Language I/O is a hugely innovative company and a truly great place for our graduates to work. Go Language I/O!read more
Karl Helfner
Karl Helfner
14:47 29 May 20
Language I/O has been one of my best partners for years and years at this point. They are innovative, responsive, and... have a dedication to their partnerships and customers that are second to none. I trust them completely to put value in our partnership and to provide a quality product to their customers and deliver an exemplary customer experience to our joint customers.read more
Dawn Smith
Dawn Smith
18:34 28 May 20
Cannot say enough about how great it was to work with the Language I/O team. Taking us through the process, helping us... to envision how we could best utilize, implement and right through to post go live care. We have been able to actualize real savings and expand our offerings where in the past we would have been held back by markets/languages that were beyond our existing agents native languages. The team made it easy to incorporate this into our existing processes and were dedicated to our success.read more
Warren Lawless
Warren Lawless
15:12 26 May 20
Great company to work with. Very responsive, hands-on support, willing and able to customize their tech to meet... customer needs. I worked with them implementing various translation solutions over the course of about 4 years and was always very satisfied. Highly recommended.read more
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