Do your translated support chats sound like they’re coming from Mars?
Language I/O makes it easy for Fortune 500 companies to break through language barriers so that they can provide global customer support. LIO integrates seamlessly into your CRM, empowering your English-speaking customer support agents to chat, email and otherwise engage in real-time with customers in more than 100 languages.
Our proprietary machine translation platform can be configured in a matter of hours to ensure that your company-specific terms are accurately translated every time. We are the mothership of multilingual customer support. Welcome aboard!
Fast, Intelligent, Multilingual Customer Support
Company-Specific Translations…Fast
You tell us which words you want in your glossary so that your industry and company-specific terms are translated correctly every time. Don’t spend thousands of dollars or wait weeks to train a neural machine translation engine. We will get you up and running in no time. Packages start at $499/month.
Fast response time
Improve CSAT and NPS
Companies that respond to customer requests within ten hours enjoy CSAT scores of over 90 percent. When using our integrations, our customers see CSAT and NPS improvement across the board, including response time.
The best translation technology
Translate Conversations Right & in Real Time
We intelligently select the best neural machine translation engines available and make them better by layering our self-improving glossary technology on top of them. This allows our customers to translate conversations correctly in real time every time.
In addition, our API allows you to access company-specific translations anywhere, any time.
Conversational translation for CRMs and beyond!
API Access Delivers Accurate Translations Anywhere
The same company-specific, accurate translation technology available through our CRM integrations can be delivered anywhere via use of our APIs.
Excellent translations
Communicate in More Than 100 Languages
Our products allow monolingual customer service agents to communicate with customers in more than 100 languages in real time. We provide excellent translations for obscure and traditionally difficult-to-translate languages.
Secure data transmissions
Ensure That Your Customer Data is Protected
You trust us with your customer data, we adhere to strict international security standards like ISO 27001 and GDPR to ensure that it stays safe. We encrypt all Personally Identifiable Information (PII) ensuring that your customer data is always protected.
Seamless CRM Integration
We integrate with all major customer relationship management systems (CRMs) including Zendesk, Oracle and Salesforce. By meeting your customer service agents where they are already working, we give them the ability to respond to customer email and chat queries with the click of a button. Packages start at $499/month.
Looking to provide Guide, Support, or Chat translations within Zendesk?
Look no further.
Guide
Article translation
Support
Ticket translation
Chat
Live chat translation
Looking to provide Article, Case, or Chat translations within Salesforce?
Look no further.
Article
Article translation
Case
Ticket translation
Chat
Live chat translation
Looking to provide Answer/Article, Incident, or Chat translations within Oracle?
Look no further.
Answer/Article
Article translation
Incident
Ticket translation
Chat
Live chat translation
Google reviews
Ready to get started?
The best way to understand our products is to try them yourself.
