Multilingual customer support at a fraction of the cost
What if your top-performing agents could support customers in over 150 languages? Language I/O’s multilingual customer support software empowers your team to do just that. By integrating directly with your CRM, we make it easy to communicate with your global customer base via real-time translation of chat messages, emails, articles, and more.
Seamless CRM Integration
Our multilingual customer support tools integrate with all major customer relationship management systems (CRMs) including Zendesk, Oracle, and Salesforce. By meeting your customer service agents where they are already working, we give them the ability to respond to customer email and chat queries in other languages with the click of a button.
Looking to provide Article, Case, or Chat translations within Salesforce?
Look no further.
Article
Article translation
Case
Ticket translation
Chat
Live chat translation
Looking to provide Guide, Support, or Chat translations within Zendesk?
Look no further.
Guide
Article translation
Support
Ticket translation
Chat
Live chat translation
Looking to provide Answer/Article, Incident, or Chat translations within Oracle?
Look no further.
Answer/Article
Article translation
Incident
Ticket translation
Chat
Live chat translation
Fast, Intelligent, Multilingual Customer Support
Company-Specific Customer Support Translations
You tell us which words you want in your glossary so that your industry and company-specific terms are translated correctly every time. Don’t spend thousands of dollars or wait weeks to train a neural machine translation engine. We will get you up and running in no time.
Fast response time
Improve CSAT and NPS
Companies that respond to customer requests within ten hours enjoy CSAT scores of over 90 percent. When using our integrations, our customers see CSAT and NPS improvement across the board, including response time.
The best translation technology
Translate Conversations Right & in Real Time
We intelligently select the best neural machine translation engines available and make them better by layering our self-improving glossary technology on top of them. This allows our customers to translate conversations correctly in real time every time.
In addition, our API allows you to access company-specific translations anywhere, any time.
Conversational translation for CRMs and beyond!
API Access Delivers Accurate Translations Anywhere
The same company-specific, accurate customer support translation technology available through our CRM integrations can be delivered anywhere via use of our APIs.
Excellent translations
Communicate in More Than 150 Languages
Our products allow monolingual customer service agents to communicate with customers in more than 150 languages in real time. We provide quality translations for obscure and traditionally difficult-to-translate languages.
Secure data transmissions
Ensure That Your Customer Data is Protected
You trust us with your customer data, we adhere to strict international security standards like ISO 27001 and GDPR to ensure that it stays safe. We encrypt all Personally Identifiable Information (PII) ensuring that your customer data is always protected.
Powerful and easy to use translation tool
“Easy and fast process of translation requests. This tool makes it very easy for us to manage our translations across different websites and applications…” – Maksim D.
Highly Recommended
“Language I/O’s team was great about following up & reaching out to make sure everything was working as expected.” – User in Consumer Goods
Best of both worlds
“Partnering with Language I/O (LIO) has been a fascinating experience! From first getting in touch throughout the swift and professional technical onboarding…” – Administrator in Computer Software
Ready to get started?
The best way to understand our products is to try them yourself.
