Privacy Policies

Language IO participates in the EU-US Data Privacy Framework Principles program and complies with the EU-US Data Privacy Framework Principles.

Language IO complies with the EU-US Data Privacy Framework Principles and Swiss-U.S. Data Privacy Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.  Language IO has certified to the U.S. Department of Commerce that it adheres to the EU-US Data Privacy Framework Principles.  If there is any conflict between the terms in this privacy policy and the EU-US Data Privacy Framework Principles, the EU-US Data Privacy Framework Principles shall govern.  To learn more about the EU-US Data Privacy Framework Principles program, and to view our certification, please visit https://www.dataprivacyframework.gov/

In compliance with the EU-US Data Privacy Framework Principles, Language IO commits to resolve complaints about our collection or use of your personal information.  EU and Swiss individuals with inquiries or complaints regarding our EU-US Data Privacy Framework Principles policy should first contact Language IO at the address given below.

Language IO has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland.

Where Language IO collects Personal Information directly from individuals, it will inform them about the purposes for which it collects and uses Personal Information about them, the types of non-agent third parties to which Language IO discloses that information, and the choices and means, if any, Language IO offers individuals for limiting the use and disclosure of their Personal Information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Information to Language IO, or as soon as practicable thereafter, and in any event before Language IO uses the information for a purpose other than that for which it was originally collected.

Language IO will offer individuals the opportunity to choose (opt-out) whether their Personal Information is (a) to be disclosed to a non-agent third party, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual.

For Sensitive Personal Information, Language IO will give individuals the opportunity to affirmatively and explicitly (opt-in) consent to the disclosure of the information to a non-agent third party or the use of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual.

For Sensitive Personal Information, Language IO will give individuals the opportunity to affirmatively and explicitly (opt-in) consent to the disclosure of the information to a non-agent third party or the use of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual.

Language IO will provide individuals with reasonable mechanisms to exercise their choices.

Language IO will use Personal Information and may share it with its Agents only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. Language IO will take reasonable steps to ensure that Personal Information is relevant to its intended use, accurate, complete, and current. Language IO will only collect and store Personal Information that is relevant to fulfill the purpose of the request and will retain such information no longer than appropriate to fulfill the purpose of that request.

Upon request, Language IO will grant individuals reasonable access to Personal Information that it holds about them. In addition, Language IO will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.

Language IO is potentially liable for onward transfers to third parties of Personal Information of EU, UK, or Swiss individuals if an Agent receives, collects, processes, or discloses such information in a way which is inconsistent with this Policy.

Language IO will conduct internal compliance audits of its relevant privacy practices to verify adherence to this Policy. Any employee or agent that Language IO determines intentionally violates this Policy will be subject to disciplinary action up to and including termination of employment and/or contract.

In addition, where Language IO has knowledge that an Agent is using or disclosing Personal Information in a manner contrary with this Policy, Language IO will take reasonable and appropriate steps to stop and remediate such processing.

Upon request, Language IO will provide a summary or a representative copy of the relevant privacy provisions of its contract with that agent to the Department. Language IO is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

Language IO will conduct internal compliance audits of its relevant privacy practices to verify adherence to this Policy. Any employee or agent that Language IO determines intentionally violates this Policy will be subject to disciplinary action up to and including termination of employment and/or contract.
In addition, where Language IO has knowledge that an Agent is using or disclosing Personal Information in a manner contrary with this Policy, Language IO will take reasonable and appropriate steps to stop and remediate such processing.

Upon request, Language IO will provide a summary or a representative copy of the relevant privacy provisions of its contract with that agent to the Department. Language IO is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

Language IO commits to resolve complaints about its collection or use of Personal Information. Any questions, concerns, or complaints regarding the collection, use or disclosure of Personal Information should be directed to the Language IO EU-US Data Privacy Framework officer at the address given below. Language IO will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles contained in this Policy. If Language IO should fail to provide timely acknowledgment of a complaint, or if a complaint cannot be resolved between Language IO and the complainant, Language IO has agreed to participate in the dispute resolution procedures of the EU Data Protection Authorities and the Swiss Federal Data Protection and Information Commissioner (collectively “DPA”) to resolve disputes pursuant to the Privacy Shield Policy privacy principles.

https://www.verasafe.com/privacy-services/dispute-resolution/submit-dispute/

This is available to an individual to determine whether Language IO has violated its obligations under the Policy and whether any such violation remains fully or partially un-remedied. The EU-US Data Privacy Framework Principles panel has the authority to impose individual-specific, non-monetary relief.

Language IO may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Language IO sees the Internet and the use of other technologies as valuable tools for communicating and interacting with consumers, employees, health care professionals, business partners, and others. Language IO recognizes the importance of maintaining the privacy of information collected online and has created a specific Website Privacy Policy (the “WPP”) governing the treatment of Personal Information collected through websites that it operates. With respect to Personal Information that is transferred from the EEA, EU, UK or Switzerland to the U.S., the WPP is subordinate to this Policy. However, the WPP also reflects additional legal requirements and evolving standards with respect to internet privacy. Language IO’s Website Privacy Policy can be found at https://languageio.com/about/terms/

Questions, comments, or complaints concerning this Policy should be directed to:

Language IO, INC.
Attn: William Hastings, Chief Information Security Officer
109 E. 17th St.
Cheyenne, WY 82001
Email: [email protected]
www.languageio.com

This Policy may be amended from time to time, consistent with the requirements of the EU-US Data Privacy Framework and the UK Extension to the EU-U.S. DPF and Swiss-U.S. Data Privacy Framework and applicable data protection and privacy laws and principles. A notice will be posted on the Language IO web page at https://languageio.com/ for sixty (60) days whenever this Policy is changed in a material way. Language IO will also make employees aware of the changes to this Policy either by posting it to our intranet, through mail or other means.

EFFECTIVE DATE: August 03, 2026