Privacy Policies
Table of Contents
Introduction
Language I/O complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Language I/O has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Language I/O has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/
In compliance with the EU-U.S. DPF, Language I/O commits to cooperate and comply with the advice of the panel established by the EU data protection authorities (DPAs) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF.
In compliance with the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Language I/O commits to refer unresolved complaints concerning our handling of personal data received in reliance on the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to VeraSafe, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit VeraSafe Data Privacy Framework Dispute Resolution Procedure. for more information or to file a complaint. The services of VeraSafe Data Privacy Framework Dispute Resolution Procedure are provided at no cost to you.
Notice
Language I/O uses two types of third-party translation services – both human and machine – in addition to in-house translation services. We do this to provide the highest translation quality available. Language I/O only employs machine translation (MT) services that do not persist any content passed in for translation and which have sound data privacy policies.
Choice
Language I/O will offer individuals the opportunity to choose (opt-out) whether their Personal Information is (a) to be disclosed to a non-agent third party, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual.
For Sensitive Personal Information, Language I/O will give individuals the opportunity to affirmatively and explicitly (opt-in) consent to the disclosure of the information to a non-agent third party or the use of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual.
Language I/O will provide individuals with reasonable mechanisms to exercise their choices.
Data Integrity and Purpose Limitation
Language I/O will use Personal Information and may share it with its Agents only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. Language I/O will take reasonable steps to ensure that Personal Information is relevant to its intended use, accurate, complete, and current. Language I/O will only collect and store Personal Information that is relevant to fulfill the purpose of the request and will retain such information no longer than appropriate to fulfill the purpose of that request.
Access and Correction
Upon request, Language I/O will grant individuals reasonable access to Personal Information that it holds about them. In addition, Language I/O will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.
Recourse, Enforcement and Liability
Language I/O is potentially liable for onward transfers to third parties of Personal Information of EU, UK, or Swiss individuals if an Agent receives, collects, processes, or discloses such information in a way which is inconsistent with this Policy.
Language I/O will conduct internal compliance audits of its relevant privacy practices to verify adherence to this Policy. Any employee or agent that Language I/O determines intentionally violates this Policy will be subject to disciplinary action up to and including termination of employment and/or contract.
In addition, where Language I/O has knowledge that an Agent is using or disclosing Personal Information in a manner contrary with this Policy, Language I/O will take reasonable and appropriate steps to stop and remediate such processing.
Upon request, Language I/O will provide a summary or a representative copy of the relevant privacy provisions of its contract with that agent to the Department. Language I/O is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
Dispute Resolution/Complaints
If a privacy complaint or dispute relating to Personal Data received by Language IO, Inc. in reliance on the Data Privacy Framework (or any of its predecessors) cannot be resolved through our internal processes, we have agreed to participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure. Subject to the terms of the VeraSafe Data Privacy Framework Dispute Resolution Procedure, VeraSafe will provide appropriate recourse free of charge to you. To file a complaint with VeraSafe and participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure, please submit the required information here:
https://www.verasafe.com/privacy-services/dispute-resolution/submit-dispute/
Binding Arbitration
If your dispute or complaint related to your Personal Data that we received in reliance on the Data Privacy Framework cannot be resolved by us, nor through the dispute resolution mechanism mentioned above, you may have the right to require that we enter into binding arbitration with you under the Data Privacy Framework “Recourse, Enforcement and Liability” Principle and Annex I of the Data Privacy Framework.
Law Enforcement Requests
Language I/O may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Website Privacy Policy
Language I/O sees the Internet and the use of other technologies as valuable tools for communicating and interacting with consumers, employees, health care professionals, business partners, and others. Language I/O recognizes the importance of maintaining the privacy of information collected online and has created a specific Website Privacy Policy (the “WPP”) governing the treatment of Personal Information collected through websites that it operates. With respect to Personal Information that is transferred from the EEA, EU, UK or Switzerland to the U.S., the WPP is subordinate to this Policy. However, the WPP also reflects additional legal requirements and evolving standards with respect to internet privacy. Language I/O’s Website Privacy Policy can be found at https://languageio.com/legal/privacy-policy/
Contact Information
Questions, comments, or complaints concerning this Policy should be directed to:
Language I/O, INC.
Attn: William Hastings, Chief Information Security Officer
109 E. 17th St.
Cheyenne, WY 82001
Email: [email protected]
www.languageio.com
Changes to this Policy
This Policy may be amended from time to time, consistent with the requirements of the EU-US Data Privacy Framework and the UK Extension to the EU-U.S. DPF and Swiss-U.S. Data Privacy Framework and applicable data protection and privacy laws and principles. A notice will be posted on the Language I/O web page at https://www.languageio.com/ for sixty (60) days whenever this Policy is changed in a material way. Language I/O will also make employees aware of the changes to this Policy either by posting it to our intranet, through mail or other means.
EFFECTIVE DATE: July 24, 2024