ServiceNow Dynamic Translation chat
Chat with your customers and colleagues in any language by plugging Language I/O’s translation integration into ServiceNow Dynamic Translation.
Enterprises around the world trust Language I/O to power real-time, multilingual chat support for the whole team.
How ServiceNow Dynamic Translation chat works
Get up and running quickly with our easy-to-install app in the ServiceNow Store. With Language I/O’s plug-and-play API for ServiceNow Chat, your support teams can get up and running with accurate chat translations in 24 hours.
Get started with ServiceNow Dynamic Translation chat
Communicate with your customers in their native language with our easy-to-integrate ServiceNow Dynamic Translation chat technology.
Get the biggest bang for your buck by using our proprietary core technology.
Normalize User Generated Content so misspellings and abbreviations are accurately translated.
Ensure that your customer data is protected.
Communicate with customers in real-time, in over 155 languages.
All the features you need to power multilingual chats in ServiceNow
Pair up our core technology with ServiceNow’s customer support tools. Our ServiceNow API enables your team to provide top-tier multilingual customer service with secure, personalized translations.
Tune translations to your brand
Our self-improving glossary customizes each multilingual conversation to your brand. Industry- and company-specific terms are translated accurately, keeping things clear for customers and agents alike.
Support customers in more than 150 languages
By communicating with customers in their native language, agents can provide a world-class support experience. We generate accurate solutions for obscure and commonly difficult-to-translate languages, and we don’t require English to be the source or target language for translations.
Conversations powered by the world’s best technology
Language I/O’s aggregation layer consists of the world’s best neural machine translation (NMT) engines. When a translation request hits our server, our technology automatically detects the best NMT engine for the content based on the involved languages and use case.
Security that keeps customers protected
We are committed to protecting customer data, and our GDPR-compliant and ISO 27001-certified software reflects that. We encrypt customer data prior to sending content for translation, and we never store personally identifiable information (PII) in our log files or database.
Get the most out of your
ServiceNow investment
Providing high quality multilingual customer support is increasingly becoming the norm. Plugging Language I/O’s integration into your ServiceNow Dynamic Translation workflows is an easy way to empower your support team to service customers in their native language without disrupting existing agent workflows or incurring the cost of staffing a multilingual support team.
Get customers the answers they need, fast. Instantly translate incoming and outgoing chat messages with the click of a button.
Speaking your customers’ language enables agents to resolve issues quickly, helping to clear ticket queues faster.
Empower global customers to answer their own questions quickly by providing FAQ and knowledge base articles in their language.
Turn your Virtual Agent into a polyglot to provide customers with fast, around-the-clock responses in their native language.
Easily generate and analyze feedback from global customers by translating CSAT survey questions and answers.
Boost self-service usage and operational efficiency by providing your service catalog in any language.
Our customers love us