FAQ and Knowledge Base Translation Software
Multilingual Self-Service Support that Empowers Global Customers
Give customers around the world the tools they need to answer their own questions. Language I/O’s knowledge base translation software translates help center and FAQ articles with the click of a button, directly inside your CRM.
Enterprises around the world use Language I/O to provide high quality, cost-effective multilingual support
Easily accessible article translations that meet your brand standards
Don’t leave global customers out of the self-service equation. Language I/O’s article translation software makes it easy to provide support articles and answer frequently asked questions in more than 150 languages, empowering customers around the world to resolve their own issues.
Syncs in real time with your knowledge base to enable translations with the click of a button.
Integrates directly into your CRM, eliminating extra steps to translate and localize articles.
Automatically localize site links for URL consistency across all languages.
Translated text is added to your translation memory so you never pay twice for the same translation.
Define a glossary of company-specific terminology so that your brand terms are always translated accurately.
View key translation metrics and status within your preferred CRM interface.
Translate your knowledge base within your CRM of choice
Language I/O’s plug-and-play solutions for Salesforce, Zendesk, and Oracle enable you to begin submitting articles for translation within 24 hours. And for any other tools, we have an API to power real-time translation in your preferred platform.
Provide industry-leading customer support experiences
Our customizable FAQ translation software gives organizations from any industry the ability to boost customer satisfaction at a reduced cost.
Retail & Ecommerce
English-speaking shoppers aren’t the only ones who routinely have questions about shipping, returns & exchanges, and other store policies. Providing translated FAQ articles gives global customers the resources to answer their own questions quickly, in turn boosting loyalty to your brand.
Gaming
Is a lack of easily accessible information preventing global gamers from grinding levels? With Language I/O, seamlessly translate technical support articles, login information, and other key topics that keep your player base online.
Travel & Hospitality
Reduce incoming ticket volume on a global scale. Provide international travelers with easy-to-understand articles about refunds, booking information, rewards programs, and more, ensuring a smooth trip that makes them want to book with you again.
Software & Tech
Augment the onboarding experience or keep long-time users in the know, all without worrying about technical jargon slipping through the cracks. We properly translate specialized terminology, helping global clients get the answers they need.
The tool is very easy to use as well as easy to implement. Works on Salesforce Classic and Lightning as well.
LIO was always very responsive and quick to answer our questions. Their support is what made our deployment of this tool a big success.
Language I/O team were very helpful with our onboarding, from beginning a trial through to implementation assistance.
Get started with article and FAQ translation in 24 hours
Frequently asked questions
Knowledge base translation software is technology that enables your brand to easily provide support articles and knowledge base content in multiple languages. By translating knowledge base articles across the various languages spoken by your customer base, your organization gets global customers the answers they need when they need them, driving up brand affinity and loyalty while reducing the number of incoming tickets or questions for your support team to address.
Our knowledge base translation software uses machine translation with a human post-edit (MTPE). We first run the content through machine translation, then have our team of linguists and translators review the content to ensure it is suitable.
Once our knowledge base translation software is installed into your CRM, you will have the option to select one or multiple knowledge base articles to be translated into another language or set of languages. Upon submitting those articles for translation, they are sent to our team of linguists and translators. Once the articles have been translated, they can either be auto-published to your knowledge base or you have the option to review them manually before publishing.
The cost of translating an article depends on the number of words included in the article, as well as other factors such as if parts of the article have been translated previously and are included in the translation memory (in which case, that same content would not require a new translation and thus would not incur a cost to translate the same content twice).
To use Language I/O’s article translation software, our customers sign up for a package that allots them a number of credits on an annual basis. Credits are based upon words translated via our system. To learn more about our pricing, reach out to us.
