Article translation for your entire FAQ and knowledge base library
Empower your global customers and employees to answer questions by providing self-service support articles in any language.
Enterprises around the world use Language I/O to provide high quality, cost-effective multilingual support
Easily accessible article translations that meet your brand standards
Don’t leave global customers out of the self-service equation. Language I/O’s article translation software makes it easy to provide support articles and answer frequently asked questions in more than 150 languages, empowering customers around the world to resolve their own issues.
Syncs in real time with your knowledge base to enable translations with the click of a button.
Integrates directly into your CRM, eliminating extra steps to translate and localize articles.
Automatically localize site links for URL consistency across all languages.
Translated text is added to your translation memory so you never pay twice for the same translation.
Define a glossary of company-specific terminology so that your brand terms are always translated accurately.
View key translation metrics and status within your preferred CRM interface.
Easily accessible article translations that meet your brand standards
Don’t leave global customers out of the self-service equation. Language I/O’s article translation software makes it easy to provide support articles and answer frequently asked questions in more than 150 languages, empowering customers around the world to resolve their own issues.
Tune translations to your brand
Our self-improving glossary customizes each multilingual conversation to your brand. Industry- and company-specific terms are translated accurately, keeping things clear for customers and agents alike.
Automatic language detection
No need to spend time figuring out which language your customer is chatting in. Plus, language re-detection is available for changes to language mid-conversation.
Performance tracking and reporting
Use via our powerful customer dashboard to stay on top of translation usage, translation quality, and explore data on customers’ language usage
Install and get started in 24 hours
Our turnkey integrations with major CRMs and powerful API enable your team to start translating within 24 hours.
Translate your knowledge base within your CRM of choice
Language I/O’s plug-and-play solutions for Salesforce, Zendesk, and Oracle enable you to begin submitting articles for translation within 24 hours. And for any other tools, we have an API to power real-time translation in your preferred platform.
Provide industry-leading customer support experiences
Our knowledge base language translation software delivers top-tier translations across a wide variety of industries.
Retail and Ecommerce
Shoppers with questions about returns & exchanges, shipping, and other store policies don’t want to wait for an agent with proficiency in their language to be available. Provide 24/7 chatbot translation regardless of the languages your shoppers speak.
Read MoreTravel and Hospitality
Having a multilingual chatbot in place lets you triage incoming travel requests from around the world. Let your chatbot answer global travelers’ easy-to-answer questions so your agents can focus on the most pressing issues and ensure a smooth trip.
Learn MoreSoftware and Tech
Your technology is complex, but providing multilingual chatbot support doesn’t have to be. With our self-improving glossary, your chatbot can easily understand and translate highly technical jargon, including product names and acronyms.
Learn MoreGaming
Chatbot language translation lets you provide multilingual support that doesn’t have a cooldown. Get your player base back in the game as quickly as possible by having a virtual agent always there to troubleshoot issues.
Learn MoreEntertainment and Media
Language I/O’s technology makes it easy for agents to respond to queries in any language, getting your customers back to their favorite TV, music, or sports in no time.
Learn moreFinance
Language I/O’s technology provides best-in-class translations over real-time channels like chat and email, so your global customers always know they’re in good hands.
Learn moreCommon questions about knowledge base & article translation
Have a question about FAQ and Knowledge Base article translation? See what others have asked below, and if you don’t see your question on the list, please reach out to us for help!
What is article translation software?
Article translation software is technology that enables your brand to easily provide support articles and knowledge base content in multiple languages. By translating knowledge base articles across the various languages spoken by your customer base, your organization gets global customers the answers they need when they need them, driving up brand affinity and loyalty while reducing the number of incoming tickets or questions for your support team to address.
How does knowledge base translation software work?
Our knowledge base translation software uses machine translation with a human post-edit (MTPE). We first run the content through machine translation, then have our team of linguists and translators review the content to ensure it is suitable.
How do I translate an entire article?
Once our knowledge base translation software is installed into your CRM, you will have the option to select one or multiple knowledge base articles to be translated into another language or set of languages. Upon submitting those articles for translation, they are sent to our team of linguists and translators. Once the articles have been translated, they can either be auto-published to your knowledge base or you have the option to review them manually before publishing.
How much does it cost to translate an article?
The cost of translating an article depends on the number of words included in the article, as well as other factors such as if parts of the article have been translated previously and are included in the translation memory (in which case, that same content would not require a new translation and thus would not incur a cost to translate the same content twice).
To use Language I/O’s article translation software, our customers sign up for a package that allots them a number of credits on an annual basis. Credits are based upon words translated via our system. To learn more about our pricing, reach out to us.
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