Zendesk translation with AI, context awareness, and PII protection
Communicate in any language, using the combined power of ten translation engines, within your existing Zendesk Chat, Tickets, Guide, and Messaging interfaces.
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Brands rely on us to enable conversations with their customers in 150+ countries, every day.
Save on multilingual support costs with Zendesk translation software
Language I/O’s technology gives your existing support team the tools they need to support customers all over the world, without running into language barriers.
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Translate chat messages in real time so that you can provide support without delay.
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Manage ticket queues more effectively with one-click translations of support requests.
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Help global customers solve their own problems with multilingual FAQ articles.
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Zendesk Messaging support can start and stop over longer time periods without losing context or history, at your customer’s convenience. Language barriers often mean time zone differences too, which makes translation even more important for these conversations.
See how we can help you engage customers where you already work
Language I/O’s turnkey solutions for popular CRMs enable you to begin translating in as quickly as 24 hours. And for any other need, we have an API to power real-time translation in your preferred platform.
Zendesk Chat
Zendesk Ticket
Zendesk Guide
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The most powerful real-time translation solution
Tune translations to your brand
Our self-improving glossary customizes each multilingual conversation to your brand. Industry- and company-specific terms are translated accurately, keeping things clear for customers and agents alike.
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Support customers in more than 150 languages
Using our technology empowers your monolingual support agents to communicate in 150+ languages, all in real-time. Save time and budget by using your existing team to support multilingual customers instead of hiring new agents.
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Conversations powered by the world’s best technology
We aggregate the world’s leading machine translation technology and intelligently select the best engine for each conversation.
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Security that keeps customers protected
No content remains in our system or any sub-processors. As soon as we complete the real-time translation, content is wiped from all systems so that we can provide you with the protection inherent to a Zero Trace environment.
Our customers love us