Together, we solve human problems through the power of AI

Language I/O is looking for an experienced DevOps Engineer with a strong understanding of and passion for Machine Learning technologies. This role will involve both working as an independently contributing software developer, as well as communicating with, coaching and mentoring team members.

The role will be responsible for optimizing our pathway to deploy multiple Language I/O technologies to the cloud, and help guiding the processes moving forward. The role will provide the opportunity to strategically evaluate modern cloud technologies and deployment management solutions and shape the future of our environment. Success in this role will be defined by achieving a speedy and simple process that measurably accelerates our dev -> prod cycle time.

Language I/O delivers market-leading, multilingual customer support technology that enables mono-lingual support teams to email, chat and otherwise provide text-based support in any language, right inside of any major CRM.

This is a superb opportunity to work in a dynamic, virtual team environment, and to participate in the development of exciting machine learning / natural language processing solutions.

Responsibilities

• Contribute to and participate with the company DevOps Values, including following the CAMS Model (Culture, Automation Measurements and Sharing principles), Three Ways Thinking and the DevOps Playbook of methodologies
• Implement and update processes to rapidly and efficiently deploy machine learning models to the cloud
• Utilize, expand, redesign and implement CI/CD pipelines for various technologies including our Java based software, Python based ML products and new products as developed
• Enable and extend Python library management process
• Identify, recommend, and implement the best cloud services for executing workloads
• Identify, recommend, and implement strategies to reduce cloud services bill

Requirements

• 5+ years in a DevOps engineer role
• Demonstrated experience managing ML deployment processes at-scale
• Intimate knowledge of Python, SQL, NoSQL, Continuous Integration providers
• Knowledge of AWS CDK in multiple language
• Knowledge of AWS CloudFormation
• Experience working in a microservices environment
• Preferred: Experience with Java EE environments
• Preferred: AWS Solution Architect certification
• Preferred: Demonstrated experience with serverless technologies

This is a full-time, salaried, exempt position, working 100% remote from any US location. Language I/O offers a competitive salary based upon experience and full benefit offerings, including health insurances, 401(k), and discretionary paid time off.

Language I/O provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Language I/O is seeking a talented and passionate Machine Learning Engineer to join our growing team. In this role, you will design, develop, and deploy cutting-edge machine learning solutions, with a focus on leveraging large language models (LLMs) to solve real-world problems. You will be a key contributor to the development of innovative applications that push the boundaries of what’s possible with AI.

Language I/O is dedicated to revolutionizing customer support by providing accurate, secure, and real-time machine translation services. Our mission is to break down language barriers, enabling businesses to seamlessly communicate with their global customer base. We utilize cutting-edge technology to deliver high-quality translations, ensuring that every interaction, regardless of language, is smooth and efficient. By fostering a more inclusive and accessible customer experience, Language I/O empowers businesses to build stronger relationships and foster customer loyalty across international markets.

Responsibilities

• Collaborate with cross-functional teams (product, engineering, QA, DevOps) to define product requirements and translate them into technical solutions.
• Build applications that leverage the power of Large Language Models to solve complex business problems.
• Develop and maintain data pipelines for efficient data ingestion, processing, and feature engineering.
• Stay up-to-date with the latest advancements and research in machine learning, particularly in the field of Large Language Models.

Requirements

• At least 3-5 years of proven experience in machine learning and/or software engineering.
• Strong coding skills in Python.
• Proven experience building applications with Large Language Models. Experience with Google’s Gemini is a plus.
• Proficiency in SQL, with PostgreSQL experience being a plus.
• Excellent communication skills, both written and verbal.

Nice to haves

• Experience working in a Scrum environment.
• Familiarity with AWS cloud services.
• Proficiency in reading and writing in languages other than English.
• General NLP experience, including text embeddings and cosine similarity.
• Experience with REST APIs.

This is a full-time, salaried, exempt position, working 100% remote from any US location. Language I/O offers a competitive salary based upon experience and full benefit offerings, including health insurances, 401(k), and discretionary paid time off.

Language I/O provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Product Manager of Machine Learning will be an essential member of the Language I/O team. The primary mission for this role is to become a trusted member of the machine learning team, the person that engineers will rely on to quickly convey and clarify business requirements throughout the software development lifecycle.

Language I/O’s mission is to provide the most accurate and secure real-time conversation solutions for business. Our combination of translation and generative AI products allow organizations to increase support capacity and expand to new markets, without requiring a proportionate expansion of their support headcount and contact center overhead.

Our next phase of growth is focused on providing impactful solutions to improve agent efficiency via generative AI. As we expand further into generative AI solutions, the Product Manager of Machine Learning role will be critical in helping to translate business needs into engineering requirements, and in delivering successful products with high adoption rates.

Success in this role will be directly measured by the impact your ideas will have on Language I/O’s growth. You will be able to tie a direct line between your research, requirements, and releases to company revenue objectives. The ideal candidate will be able to demonstrate experience in leveraging cutting-edge technologies and ideas to deliver measurable results. This role will involve extensive product development with AI and ML technologies, so previous experience with NLP techniques and/or generative AI is preferred.

Responsibilities

• Translate company objectives into product roadmap.
• Apply cutting-edge AI technologies to solve customer pain points.
• Conduct market research to identify new revenue opportunities.
• Analyze usage data to understand changes in customer behavior and their impacts to the business
• Interview customers to gather user insight
• Design and guide engineering teams in providing short-term product deliverables that add up to a long-term strategy
• Work closely with engineering teams to define and clarify user stories
• Create and refine compelling product visions and mockups
• Prioritize the product backlog
• Conduct user acceptance testing

Requirements

• Bachelor’s degree with 3-5 years’ experience as a Product Manager/Product Owner 
• Quick learner with excellent attention to detail
• Exceptional written and verbal communication skills
• Able to think analytically, systemically, and conceptually
• Ability to gather, analyze and transform requirements into user stories
• Ability to prioritize and collaborate in a multi-tasking environment
• Ability to negotiate a backlog with stakeholders
• Experience with agile software development practice and tools
• Experience with Salesforce and CRM is preferred

This is a full-time, on-site position that offers medical, dental, and vision insurance, 401(k), and wellness initiatives.

Language I/O provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.