Together, we solve human problems through the power of AI
We are a remote-first, rapidly growing technology company that connects people by bridging language divides.
Translating 500+ language pairs for brands in 150+ countries, every day.
Language I/O believes in the power of conversation to connect people
To make this a reality, we deliver accurate translations in over 150 languages in real-time. Whether you are supporting existing customers, creating engagement with potential new customers, or connecting your employees, Language I/O bridges the language divide for more impactful human engagement.
Our values
While we are a global company helping our customers connect with people in over 150 languages, our roots are in the American West. That means we value forthrightness, flexibility, and tenacity.
As we pioneer connecting humans through the power of technology, our values serve as the compass that guides our directions and decisions.
Decide with data
Communicate often and with transparency
Pair ideas and innovation with action
Embrace and celebrate diversity
Lead with compassion and empathy
Focus on customers
Language I/O benefits
Yes, we have all of the benefits you’ve come to expect from a technology company. However, what makes us different is that we are a remote-first, work-from-anywhere company.
At Language I/O we believe in providing flexibility so that we can find and keep the best talent. It doesn’t matter where you are located, just that you share our values, a passion for technology, and a customer-first mindset.
Health Insurance
Dental Insurance
Vision Insurance
Unlimited PTO
Health Savings Account
Short and Long Term Disability
Life Insurance
Wellness Allowance
401K Retirement Savings
Phone and Internet Reimbursement
Professional Development
Work-from-Anywhere
Job Openings
Administrative (1)
Office Coordinator
Cheyenne, WyomingLanguage I/O is looking for a skilled Office Coordinator to undertake a variety of day-to-day office and clerical tasks. You will be an integral part in ensuring that our business operations run smoothly, are efficient, and add maximum value to the organization.
The office coordinator must be a competent professional with excellent communication skills, be comfortable dealing with people and be able to carry out administrative duties with accuracy and speed.
Responsibilities
- Follow office workflow procedures to ensure maximum efficiency
- Supporting the C-suite with various administrative tasks such as scheduling meetings, coordinating events, directing calls, sending out correspondence
- Maintain files and records with effective filing syste
- Greet and assist visitors when they arrive at the office
- Monitor office supplies inventory and place orders
- Other duties as assigned
Requirements
- Proven experience as office coordinator or similar
- Experience working in a professional office environment
- Knowledge of basic bookkeeping principles and office management systems and procedures
- Strong knowledge of Google Workspace
- Working knowledge of office equipment
- Excellent communication and interpersonal skills
- Organized with the ability to prioritize and multitask
- Reliable and professional
- Ability to sit in front of a computer for up to eight hours per day
- Ability to lift 10 pounds
- Ability to carry out typical office tasks such as greeting visitors, accepting deliveries, filing, answering phones, sorting mail, scanning, and making photocopies; these tasks may require bending and reaching
- Associate degree or higher in business administration or relevant field is a plus, but not
required
This is a part-time, on-site position.
Language I/O provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Engineering (2)
DevOps Engineer
RemoteLanguage I/O is looking for an experienced DevOps Engineer with a strong understanding of and passion for Machine Learning technologies. This role will involve both working as an independently contributing software developer, as well as communicating with, coaching and mentoring team members.
The role will be responsible for optimizing our pathway to deploy multiple Language I/O technologies to the cloud, and help guiding the processes moving forward. The role will provide the opportunity to strategically evaluate modern cloud technologies and deployment management solutions and shape the future of our environment. Success in this role will be defined by achieving a speedy and simple process that measurably accelerates our dev -> prod cycle time.
Language I/O delivers market-leading, multilingual customer support technology that enables mono-lingual support teams to email, chat and otherwise provide text-based support in any language, right inside of any major CRM.
This is a superb opportunity to work in a dynamic, virtual team environment, and to participate in the development of exciting machine learning / natural language processing solutions.
Responsibilities
- Contribute to and participate with the company DevOps Values, including following the CAMS Model (Culture, Automation Measurements and Sharing principles), Three Ways Thinking and the DevOps Playbook of methodologies
- Implement and update processes to rapidly and efficiently deploy machine learning models to the cloud
- Utilize, expand, redesign and implement CI/CD pipelines for various technologies including our Java based software, Python based ML products and new products as developed
- Enable and extend Python library management process
- Identify, recommend, and implement the best cloud services for executing workloads
- Identify, recommend, and implement strategies to reduce cloud services bill
Requirements
- 5+ years in a DevOps engineer role
- Demonstrated experience managing ML deployment processes at-scale
- Intimate knowledge of Python, SQL, NoSQL, Continuous Integration providers
- Knowledge of AWS CDK in multiple language
- Knowledge of AWS CloudFormation
- Experience working in a microservices environment
- Preferred: Experience with Java EE environments
- Preferred: AWS Solution Architect certification
- Preferred: Demonstrated experience with serverless technologies
This is a full-time, salaried, exempt position, working 100% remote from any US location. Language I/O offers a competitive salary based upon experience and full benefit offerings, including health insurances, 401(k), and discretionary paid time off.
Language I/O provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Machine Learning Engineer
RemoteLanguage I/O is seeking a talented and passionate Machine Learning Engineer to join our growing team. In this role, you will design, develop, and deploy cutting-edge machine learning solutions, with a focus on leveraging large language models (LLMs) to solve real-world problems. You will be a key contributor to the development of innovative applications that push the boundaries of what’s possible with AI.
Language I/O is dedicated to revolutionizing customer support by providing accurate, secure, and real-time machine translation services. Our mission is to break down language barriers, enabling businesses to seamlessly communicate with their global customer base. We utilize cutting-edge technology to deliver high-quality translations, ensuring that every interaction, regardless of language, is smooth and efficient. By fostering a more inclusive and accessible customer experience, Language I/O empowers businesses to build stronger relationships and foster customer loyalty across international markets.
Responsibilities
- Collaborate with cross-functional teams (product, engineering, QA, DevOps) to define product requirements and translate them into technical solutions.
- Build applications that leverage the power of Large Language Models to solve complex business problems.
- Develop and maintain data pipelines for efficient data ingestion, processing, and feature engineering.
- Stay up-to-date with the latest advancements and research in machine learning, particularly in the field of Large Language Models.
Requirements
- At least 3-5 years of proven experience in machine learning and/or software engineering.
- Strong coding skills in Python.
- Proven experience building applications with Large Language Models. Experience with Google’s Gemini is a plus.
- Proficiency in SQL, with PostgreSQL experience being a plus.
- Excellent communication skills, both written and verbal.
Nice to haves
- Experience working in a Scrum environment.
- Familiarity with AWS cloud services.
- Proficiency in reading and writing in languages other than English.
- General NLP experience, including text embeddings and cosine similarity.
- Experience with REST APIs.
This is a full-time, salaried, exempt position, working 100% remote from any US location. Language I/O offers a competitive salary based upon experience and full benefit offerings, including health insurances, 401(k), and discretionary paid time off.
Language I/O provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Product (1)
Generative AI Product Manager
RemoteThe Product Manager of Machine Learning will be an essential member of the Language I/O team. The primary mission for this role is to become a trusted member of the machine learning team, the person that engineers will rely on to quickly convey and clarify business requirements throughout the software development lifecycle.
Language I/O’s mission is to provide the most accurate and secure real-time conversation solutions for business. Our combination of translation and generative AI products allow organizations to increase support capacity and expand to new markets, without requiring a proportionate expansion of their support headcount and contact center overhead.
Our next phase of growth is focused on providing impactful solutions to improve agent efficiency via generative AI. As we expand further into generative AI solutions, the Product Manager of Machine Learning role will be critical in helping to translate business needs into engineering requirements, and in delivering successful products with high adoption rates.
Success in this role will be directly measured by the impact your ideas will have on Language I/O’s growth. You will be able to tie a direct line between your research, requirements, and releases to company revenue objectives. The ideal candidate will be able to demonstrate experience in leveraging cutting-edge technologies and ideas to deliver measurable results. This role will involve extensive product development with AI and ML technologies, so previous experience with NLP techniques and/or generative AI is preferred.
Responsibilities
- Translate company objectives into product roadmap.
- Apply cutting-edge AI technologies to solve customer pain points.
- Conduct market research to identify new revenue opportunities.
- Analyze usage data to understand changes in customer behavior and their impacts to the business
- Interview customers to gather user insight
- Design and guide engineering teams in providing short-term product deliverables that add up to a long-term strategy
- Work closely with engineering teams to define and clarify user stories
- Create and refine compelling product visions and mockups
- Prioritize the product backlog
- Conduct user acceptance testing
Requirements
- Bachelor’s degree with 3-5 years’ experience as a Product Manager/Product Owner
- Quick learner with excellent attention to detail
- Exceptional written and verbal communication skills
- Able to think analytically, systemically, and conceptually
- Ability to gather, analyze and transform requirements into user stories
- Ability to prioritize and collaborate in a multi-tasking environment
- Ability to negotiate a backlog with stakeholders
- Experience with agile software development practice and tools
- Experience with Salesforce and CRM is preferred
This is a full-time, on-site position that offers medical, dental, and vision insurance, 401(k), and wellness initiatives.
Language I/O provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.