Together, we solve human problems through the power of AI

Description

seeks a detail-oriented Bookkeeper/Office Manager to join its Cheyenne team. The
ideal candidate is highly organized, detail-oriented, and knowledgeable in bookkeeping and office
management tasks.

Responsibilities

• Manage accounts payable and accounts receivable processes efficiently and accurately.
• Process credit card payments and reconcile transactions regularly.
• Handle phone, email, and mail correspondence professionally and promptly.
• Scheduling support for C-suite executives
• Assist various departments in planning and executing in-person events, including booking
  flights, accommodations, transportation, and event setup.
• Manage networking events, including planning, coordination, and attendance as needed.
• Provide administrative support to ensure the office operates smoothly on a day-to-day basis.
• Oversee inventory management and order office supplies and manage shipments as needed.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 3 years of experience in bookkeeping and office management roles.
• Strong understanding of accounts payable and accounts receivable processes.
• Experience processing credit card payments and reconciling transactions.
• Excellent written and verbal communication skills for professional correspondence.
• Previous experience in event planning for a team.
• Demonstrated expertise in managing networking events and other administrative tasks.
• Intermediate proficiency in Microsoft Excel
• Highly organized with exceptional attention to detail.

Job salary

$60,000 – $75,000 DOE

This is a full-time, on-site position that offers medical, dental, and vision insurance, 401(k), and wellness initiatives.

Language I/O provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Language I/O is seeking an experienced Senior Customer Success Manager committed to delivering exceptional experiences to our enterprise clients.

As a Sr. Customer Success Manager, you’ll play a pivotal role in ensuring our clients’ success, driving renewals, identifying upsell opportunities, and guiding enterprise customers through new use cases. This role is also meant to be a stepping stone towards a Team Lead/Manager position.

Language I/O delivers secure conversations in any language through the power of AI. With our foundations in customer support translation solutions, we understand, value, and endeavor to deliver exceptional customer experiences at every touchpoint.

Join our growing Customer Success team, work cross-functionally with our talented team members, develop deep knowledge of innovative technologies, and facilitate the multilingual business communications that power global enterprise.

Responsibilities

• Drive adoption and expansion of Language I/O’s products in the customer’s organization via demos, configuration and customization.
• Supervise the on-boarding experience for customers and ensure understanding and adoption of products for best business outcomes.
• Analyze data and identify risk and opportunities within the book of business early.
• Act as the customer advocate by assisting issue resolution and driving escalations as necessary.
• Understand our enterprise customers’ key goals and objectives, manage expectations and drive strategic goal alignment.
• Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction and retention rates.
• Schedule and run business reviews and monitor customer analytics and KPIs.
• Solicit references, referrals and testimonials from customers.
• Collaborate internally with product, marketing and sales teams to communicate customer needs to design ideal offerings and features.
• Manage the customer renewal process and identify upsell opportunities.
• Work together with our Strategic Accounts team on larger renewal opportunities.

Requirements

• 6+ years in a Customer Success role at a B2B SaaS technology company
• A bachelor’s degree or higher
• Proven track record of building rapport and relationships at all levels
• Proven track record of positive retention & expansion rates
• Understanding of Customer Success metrics such as NRR, GRR, LTV, NPS, etc.
• Excellent writing and communication skills
• Experience with delivering success plans to Enterprise customers with high ARR
• Analytical skills and familiarity with running reports and identifying trends for retention and expansion
• High level of organization and attention to detail
• Experience with a CSP (Customer Success Platform)
• Flexibility to work with team members on different time zones and in different countries

Additional qualifications

• Second language outside of English
• Knowledge of Salesforce and/or Zendesk

Job salary

$100,000 – $115,000 DOE

Language I/O provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Description

Language I/O is seeking an experienced technical support professional to join our Customer Support team as a Support Engineer.

Language I/O delivers the most accurate and secure real-time translation solution for business. With our foundation in customer support translation solutions, we understand, value, and endeavor to deliver exceptional customer experiences at every touchpoint.

This role will involve working as part of a small, distributed team to provide high-quality, expert technical product support for our suite of enterprise translation solutions. It requires strong technical knowledge, excellent communication skills, and a commitment to exceeding customer expectations. The ideal candidate is interested in translation technology, works fluently as part of a team, handles customer concerns with care and confidence, and views each support interaction as an opportunity to create lasting value for customers.

Join our growing Customer Support team, work cross-functionally with our talented team members, develop deep knowledge of innovative technologies, and facilitate the multilingual business communications that power global enterprise.

Responsibilities

• Provide high-quality customer support via email, screenshare, and other channels to meet our customers’ needs.
• Diagnose, troubleshoot, and resolve technical support issues.
• Guide customers through product installations, configuration, and customizations.
• Collaborate with cross-functional teams to resolve novel or complex technical issues.
• Serve as a go-to product expert for team members in Success, Sales, and other departments, providing training and assistance as needed.
• Document and track reported issues and customer interactions in our help desk and connected systems.
• Meet SLAs for response times, ensuring that support is provided to customers in a timely and efficient manner.
• Continuously strive to exceed customer expectations and deliver a high level of customer satisfaction in all interactions.
• Champion the voice of the customer internally by identifying patterns in customer issues and feedback and proactively proposing solutions.
• Create and maintain comprehensive documentation to support internal and external self-service support.
• Contribute to process improvement initiatives to enhance the customer support experience.

Requirements

• Experience (3+ years) in a technical customer support or similar role.
• SQL proficiency.
• Remote work experience.
• Strong technical background with a solid understanding of SaaS technology.
• Advanced written and verbal proficiency in English.
• Excellent problem-solving, critical thinking, customer service, and interpersonal skills.
• Familiarity with technical support tooling (e.g. Zendesk, Jira, Splunk, Postman).
• The ability to work M-F, 15:00 – 24:00 UTC.

Additional qualifications

• Background in Customer Support Quality Assurance.
• Experience in technical Salesforce administration or similar technical Salesforce roles.
• Background in Computer Science or programming experience.

Language I/O provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Description

seeks a detail-oriented Bookkeeper/Office Manager to join its Cheyenne team. The
ideal candidate is highly organized, detail-oriented, and knowledgeable in bookkeeping and office
management tasks.

Responsibilities

• Manage accounts payable and accounts receivable processes efficiently and accurately.
• Process credit card payments and reconcile transactions regularly.
• Handle phone, email, and mail correspondence professionally and promptly.
• Scheduling support for C-suite executives
• Assist various departments in planning and executing in-person events, including booking
  flights, accommodations, transportation, and event setup.
• Manage networking events, including planning, coordination, and attendance as needed.
• Provide administrative support to ensure the office operates smoothly on a day-to-day basis.
• Oversee inventory management and order office supplies and manage shipments as needed.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 3 years of experience in bookkeeping and office management roles.
• Strong understanding of accounts payable and accounts receivable processes.
• Experience processing credit card payments and reconciling transactions.
• Excellent written and verbal communication skills for professional correspondence.
• Previous experience in event planning for a team.
• Demonstrated expertise in managing networking events and other administrative tasks.
• Intermediate proficiency in Microsoft Excel
• Highly organized with exceptional attention to detail.

Job salary

$60,000 – $75,000 DOE

This is a full-time, on-site position that offers medical, dental, and vision insurance, 401(k), and wellness initiatives.

Language I/O provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.