Oracle Service Cloud translation: real-time communication in any language
Nurture relationships across any demographic by providing your employees, agents, and customers with a way to live chat in their preferred language with real-time translation.
Language I/O empowers multilingual conversations for leading global brands.
Maximize your investment in Oracle with real-time translation
Connect with customers in any language, over the support channels your agents already use.
Get customers the answers they need, fast. Instantly translate incoming and outgoing chat messages with the click of a button.
Speaking your customers’ language enables agents to resolve issues quickly, helping to clear ticket queues faster.
Empower global customers to answer their own questions quickly by providing FAQ and knowledge base articles in their language.
See how we can help you engage customers in Oracle Service Cloud
Language I/O’s turnkey solutions for Oracle Service Cloud enable you to begin translating in as quickly as 24 hours. See some examples in these demo videos.
Oracle Service Cloud chat translation
Oracle Incident translation
Secure, customized translations inside Oracle
Plug our comprehensive multilingual support tools into your Oracle environment, available in the BUI extension or the Desktop App.
Tune translations to your brand
Our self-improving glossary customizes each multilingual conversation to your brand. Industry- and company-specific terms are translated accurately, keeping things clear for customers and agents alike.
Support customers in more than 150 languages
By communicating with customers in their native language, agents can provide a world-class support experience. We generate accurate solutions for obscure and commonly difficult-to-translate languages, and we don’t require English to be the source or target language for translations.
Conversations powered by the world’s best technology
Language I/O’s aggregation layer consists of the world’s best neural machine translation (NMT) engines. When a translation request hits our server, our technology automatically detects the best NMT engine for the content based on the involved languages and use case.
Security that keeps customers protected
We are committed to protecting customer data, and our GDPR-compliant and ISO 27001-certified software reflects that. We encrypt customer data prior to sending content for translation, and we never store personally identifiable information (PII) in our log files or database.
Our customers love us