How Unit4 Transformed Global Customer Experience Without Expanding Their Team
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Transform your global support operations with the power of instant, accurate translation. Discover how Unit4, ranked 12th in The Software Report’s Top 100 Software Companies of 2024, revolutionized customer service across seven languages while maintaining enterprise-grade security.
Challenge
- 250+ support agents
- 7 languages to support
- Only 20% of their staff was multilingual
- Complex technical terminology
- Strict security requirements
Solution
Unit4 partnered with Language IO to deliver:
- Instant translation in ServiceNow
- Industry-specific terminology accuracy
- Zero data retention security
- Native language support for all customers
- Seamless integration with existing systems
“The integration of Language IO has transformed how we support our global customer base. Our customers can now engage with our support team instantly in their native language, leading to faster resolutions and higher satisfaction rates.”
Pierre Martin, Acting Global Head of Customer Support at Unit4
Outcomes
✓ Expanded support across seven languages
✓ Faster resolution times
✓ Enhanced customer satisfaction
✓ Improved technical communication
✓ Maintained strict security standards
About Unit4
Unit4 delivers next-generation ERP solutions to over 5,100 organizations worldwide, including Southampton City Council, Metro Vancouver, Save the Children International, and Oxfam America. Their solutions integrate financials, procurement, project management, HR, and FP&A capabilities, making them a trusted partner for mid-market organizations globally.
