AI and Service Cloud in 2025: What You Need to Know

Ready to unlock the full potential of AI in Service Cloud? Learn from Salesforce Ben’s founder, Ben McCarthy, Alex Drew from Salesforce, and Language IO CEO Heather Shoemaker in this cutting-edge webinar.

Don’t miss these insights that could transform your Service Cloud implementation.

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Revolutionize Communication on a Global Scale: Boost Your Language Strategy with Conversational AI

In this masterclass, we share our tips and tricks with you, including insights into:

  • Unlocking the essential skills leaders need for rapid market expansion and learning how companies successfully enter new markets without building local language teams from the ground up. Through real-world examples, you’ll see how organizations maintain native-level support quality.
  • Discovering strategies to overcome challenges like low occupancy rates and staffing complexities, while ensuring exceptional CX for customers worldwide.
  • Exploring how to upgrade legacy translation solutions to enterprise-grade alternatives that prioritize data security, cultural sensitivity, and the ability to tackle complex linguistic challenges.

The Experts

Ben McCarthy , SF Ben

Respected advisor and ecosystem leader, will reveal emerging AI trends and actionable opportunities in Service Cloud

Alex Drew , Salesforce

Lead Solutions Engineer from Salesforce, will then cover the latest and greatest innovations from Service Cloud and AgentForce.

Heather Shoemaker , Language IO

Finally, pioneering AI expert Heather Shoemaker will demonstrate how enterprises can achieve secure, business-accurate multilingual conversations with Salesforce. 

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