Author: Andy Newlin

  • Estimated reading time: 10 minutes

    Introducing Translation Optimization: Enhancing Multilingual Support Conversations With AI

    By Andy Newlin, Director of Product Marketing In today’s global landscape, businesses interact with customers from diverse linguistic backgrounds more than ever before. This is one reason we see 88% of support teams offering multilingual support (Intercom). However, maintaining the quality of these interactions across all the languages your organization supports presents significant challenges. At…

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    Estimated reading time: 10 minutes

    Headquartered in Wyoming, creating translations for the world

    Wyoming might not seem like a likely home for the leading translation technology provider. But that’s not only where Language I/O is headquartered; that’s also where we thrive. Heather Shoemaker, Language I/O’s CEO, speaking with the Wyoming Business Council about starting and growing a business in Cheyenne, Wyoming, puts it best: “The railroad is what…