Scalable multilingual customer support within Salesforce Case
More than seventy-percent of customers are more loyal to brands that provide customer support in their language. Our translations for Salesforce Case give your monolingual agents everything they need to help customers in any language.
Salesforce users around the world trust Language I/O to power real-time, multilingual chat support for the whole team.
How Salesforce Case works
Language I/O is intuitive, and it’s built with support agents in mind. We built our Salesforce Case solution to be a seamless part of your workflow.
Get started with Salesforce Case translation
Communicate with your customers in their native language with our easy-to-integrate Salesforce Case translation technology.
Get the biggest bang for your buck by using our proprietary core technology.
Improve CSAT and NPS.
Ensure that your customer data is protected.
Receive professionally translated agent responses in an average of less than 1 hour.
Effortlessly generate high quality, secure translations inside Salesforce
Combine the robust features of our core technology with Salesforce’s customer support tools. Our Salesforce language translation API helps your team deliver the most accurate multilingual customer service and personalized translation.
Multilingual support that fits your brand
Define how industry- and brand-specific terminology should be handled across all multilingual support channels. Our Self-Improving Glossary tracks acronyms, jargon, slang, and misspellings, automatically optimizing translations over time for the highest degree of accuracy.
Support customers in more than 150 languages
Using our technology empowers your monolingual support agents to communicate in 150+ languages, all in real-time. Save time and budget by using your existing team to support multilingual customers instead of hiring new agents.
Best engine selection to provide high quality translations
We aggregate the world’s leading machine translation technology and intelligently select the best engine for each conversation.
Preserve customers’ data privacy
No content remains in our system or any sub-processors. As soon as we complete the real-time translation, content is wiped from all systems so that we can provide you with the protection inherent to a Zero Trace environment.
Salesforce language translation apps for every channel
Customer expectations of brand support are at an all-time high, and speaking the preferred language of your customers is now a must. Language I/O’s Salesforce translation apps enable your brand to communicate with global customers in any language without the need to hire and train additional agents.
Our customers love us