Salesforce Chat translation, in any language
Language I/O is the most secure and business-accurate live chat integration for Salesforce Service Cloud. Your agents can serve any customer in any language with Language I/O’s real-time Salesforce Chat translation, right within Salesforce.
Leading global enterprises use our Salesforce live chat language translation
The only Salesforce real-time chat translation tool you need
Our Salesforce live chat integration works quickly and is easy to use. In less than 24 hours, your team can start translating accurately in 150+ languages — without any disruption to your existing workflows or the need to hire fluent agents.
Learn more about the Language I/O translation platform
Unparalleled accuracy and quality
Our language translation platform aggregates the world’s leading machine translation engines and intelligently selects the best model for every conversation, based on the domain, language pair, etc. Language I/O’s AI-powered optimization ensures you always get context-aware and culturally sensitive translations in your brand voice — even for jargon, slang, acronyms and misspellings.
Easy-to-use customer service chat translation
Start translating in 150+ languages right within Salesforce, in less than a day — no complicated onboarding or training needed. Our transparent, all-inclusive pricing and robust features like reusable translations mean that you’ll reduce costs while improving customer experience. And when we say instant, we mean instant: Our live chat machine translator instantly translates customer messages and optimizes agent responses seamlessly in Salesforce Chat.
Unmatched data protection for you and your customers
Compliant with all the latest global security standards, including GDPR and ISO 27001:2022, Language I/O automatically masks personally identifiable information before the real-time translation. We never store any customer data. Period. And we only integrate with machine translation engines that agree not to store any data.
Language I/O ROI calculator
Calculate the estimated return on investment you could experience with Language I/O based on your current or planned customer support operations.
How to use Language IO’s integration for live chat translations on Salesforce
Aside from automatically translating chat messages in your customers’ native languages, Language I/O lets you accomplish much more for your business.
Eliminate language barriers and build trust
With Language I/O’s AI-powered chat language translator, your support team can delight your customers in any language, instantly, and in your brand voice. Prevent miscommunications and foster customer trust with secure and accurate support translations.
Support new markets and languages with ease
Scale your support operations to new markets or add more languages to your customer service, all with your existing team. Get the highest quality translations in Salesforce even as you tackle high support volumes, off-season lulls, chat and tickets in rare or expensive languages, translation engine outages and everything else — at a fraction of the cost.
Improve operational flexibility
Increase agent productivity and reduce average handling time with seamless and accurate translations right within your Salesforce environment. Our automatic chat translator provides instant translations in 150+ languages, allowing you to increase your agent occupancy and maximize your Salesforce impact: This means every single agent on your team can support any customer in any language, instantly.
Salesforce Chat
Success stories of global enterprises
using Language I/O’s live chat translator
for Salesforce
Salesforce language translation apps for every channel
Customer expectations of brand support are at an all-time high, and speaking the preferred language of your customers is now a must. Language I/O’s Salesforce translation apps enable your brand to communicate with global customers in any language without the need to hire and train additional agents.
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