Salesforce Chat translation, in any language

The only Salesforce real-time chat translation tool you need

Our Salesforce live chat integration works quickly and is easy to use. In less than 24 hours, your team can start translating accurately in 150+ languages — without any disruption to your existing workflows or the need to hire fluent agents.

Learn more about the Language I/O translation platform

Unparalleled accuracy and quality

Our language translation platform aggregates the world’s leading machine translation engines and intelligently selects the best model for every conversation, based on the domain, language pair, etc. Language I/O’s AI-powered optimization ensures you always get context-aware and culturally sensitive translations in your brand voice — even for jargon, slang, acronyms and misspellings.

Easy-to-use customer service chat translation 

Start translating in 150+ languages right within Salesforce, in less than a day — no complicated onboarding or training needed. Our transparent, all-inclusive pricing and robust features like reusable translations mean that you’ll reduce costs while improving customer experience. And when we say instant, we mean instant: Our live chat machine translator instantly translates customer messages and optimizes agent responses seamlessly in Salesforce Chat.

Unmatched data protection for you and your customers

Compliant with all the latest global security standards, including GDPR and ISO 27001:2022, Language I/O automatically masks personally identifiable information before the real-time translation. We never store any customer data. Period. And we only integrate with machine translation engines that agree not to store any data.

Language I/O ROI calculator

Calculate the estimated return on investment you could experience with Language I/O based on your current or planned customer support operations.

How to use Language IO’s integration for live chat translations on Salesforce

Aside from automatically translating chat messages in your customers’ native languages, Language I/O lets you accomplish much more for your business.

Eliminate language barriers and build trust

With Language I/O’s AI-powered chat language translator, your support team can delight your customers in any language, instantly, and in your brand voice. Prevent miscommunications and foster customer trust with secure and accurate support translations.

Support new markets and languages with ease

Scale your support operations to new markets or add more languages to your customer service, all with your existing team. Get the highest quality translations in Salesforce even as you tackle high support volumes, off-season lulls, chat and tickets in rare or expensive languages, translation engine outages and everything else — at a fraction of the cost.

Improve operational flexibility

Increase agent productivity and reduce average handling time with seamless and accurate translations right within your Salesforce environment. Our automatic chat translator provides instant translations in 150+ languages, allowing you to increase your agent occupancy and maximize your Salesforce impact: This means every single agent on your team can support any customer in any language, instantly.

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Success stories of global enterprises
using Language I/O’s live chat translator
for Salesforce

Salesforce language translation apps for every channel

Customer expectations of brand support are at an all-time high, and speaking the preferred language of your customers is now a must. Language I/O’s Salesforce translation apps enable your brand to communicate with global customers in any language without the need to hire and train additional agents.

Live chat
Case
Article
Social
Einstein Bots
Live chat

Instantly translate incoming and outgoing chat messages with customers.

Case

Resolve issues in any language and clear out ticket queues with ease.

Salesforce Case translation >

Article

Give global customers the tools they need to answer their own questions.

Salesforce Knowledge Article translation >

Social

Power multilingual conversations across all of your web properties, including social messages.

Salesforce Social translation >

Einstein Bots

Enable rules-based Salesforce Einstein Bots to provide 24/7 multilingual support.

Salesforce Einstein translation >

Live chat
Case
Article
Social
Einstein Bots