Product Manager - Language I/O

Language I/O

Multilingual Customer Support

Product Manager

As the Product Manager at Language I/O, you will own the product roadmap. Your previous experience prioritizing product backlogs, identifying expansion opportunities, and gaining deep insight from data and customer discussions will allow you to thrive in this role as you  define and deliver our product’s future.

Language I/O enables organizations to increase support capacity and expand to new markets, without requiring a proportionate expansion of their support headcount and contact center overhead. Our technology provides a robust translation service that aggregates and enhances outputs from the world’s top MT engines, embedded seamlessly into support agent workflows with our enterprise-grade integrations.

To succeed in this role, you should be able to demonstrate a strong understanding of both frontend and backend product management. Ideally, you should be able to speak to the design considerations of an internal API service as well as the UX considerations of an end-user interface. Experience with ML and NLP technologies is a plus

Responsibilities:

  • Translate company objectives into product roadmap
  • Conduct market research to identify new revenue opportunities
  • Analyze usage data to understand changes in customer behavior and their impacts to the business
  • Interview customers to gather user insight
  • Design and guide engineering teams in providing short-term product deliverables that add up to a long-term strategy
  • Work closely with engineering teams to define and clarify user stories
  • Work alongside UX design specialists to define intuitive and impactful workflows
  • Prioritize the product backlog
  • Conduct user acceptance testing

Qualifications:

  • 2-5 years’ experience in a Product Manager or Product Owner role
  • Demonstrated experience in releasing impactful frontend and backend products
  • Deep understanding of the agile development process
  • Quick learner with excellent attention to detail
  • Exceptional written and verbal communication skills
  • Able to think analytically, systemically, and conceptually
  • Experience in partnering with UX designer to design and deliver a great solution
  • Ability to negotiate a roadmap and backlog with stakeholders
  • Experience working with a major customer support platform (e.g. Salesforce Service Cloud, Zendesk) a plus
Apply Here