Email Translation Software
Provide Multilingual Email Support Without Hiring More Agents
Close out multilingual tickets and get global customers the answers they need faster. Language I/O’s email translation software lives directly within your CRM or email tools, empowering support agents to communicate with customers in more than 150 languages.
Enterprises around the world use Language I/O to provide high quality, cost-effective multilingual support
Save time and global support costs with real-time email translation
Customers want the support they receive from brands to be provided in their native language, but staffing a multilingual support team is challenging and requires a hefty budget. That’s why global enterprises rely on Language I/O’s email and ticket translation software, which gives monolingual (i.e., English-only) support agents the ability to communicate with customers in virtually any language.
Automatically translate emails and tickets to provide global customers with answers quickly.
Maintain your existing processes and workflows by translating emails directly within your CRM.
Translation quality continuously improves over time, without manual involvement from your team.
Get the best email translation every time via aggregation of the world’s leading translation engines.
Impose a self-improving glossary to properly translate brand- and industry-specific verbiage.
GDPR compliant and ISO 27001 certified to preserve customer data privacy.
Email translation features that agents and customers love
Keeping customers happy begins with keeping agents happy. Our real-time email translation software is built with
agents in mind so that it’s easy for everyone on the team to provide high quality multilingual support.
Reusable Translated Email Templates
Get a one-time translation of messaging you know you’ll need again and again, and incorporate it seamlessly into your emails.
Automatic Language Detection
Immediately identify the language your customer is emailing in and translate seamlessly.
Performance Tracking and Reporting
Get data on the languages your customers use for email as well as the quality of your customer support email translations.
Install and Get Started in 24 Hours
Our turnkey integrations with major CRMs enable your team to start emailing in any language within 24 hours.
Easily integrate with your email tool of choice
Language I/O’s plug-and-play solutions for Salesforce, Zendesk, Oracle, and ServiceNow enable your customer support team to get up and running with accurate email translations in 24 hours. And for any other email tools, we have an API to power real-time translation in your preferred platform.
Craft industry-leading multilingual support experiences
Our email translation software is customizable, allowing organizations across industries to maximize customer satisfaction while keeping costs low.
Retail & Ecommerce
You sell to customers all over the world—give your reps the tools they need to support them. With email translations software, agents can easily answer product questions, troubleshoot shipping issues, and maximize customer loyalty regardless of language.
Gaming
Don’t let miscommunication prevent your gamers from grinding levels. Use email translation software to provide in-language support to gamers around the world, with a glossary ensuring that game-specific language is always translated properly.
Travel & Hospitality
When travelers run into issues, they need a fast, easy-to-understand response. In-language email support helps travelers navigate cancellations and booking problems smoothly.
Software
No need to worry about technical jargon slipping through the cracks. Our technology properly translates specialized terminology so that your clients get the answers they need to successfully use your software.
The tool is very easy to use as well as easy to implement. Works on Salesforce Classic and Lightning as well.
LIO was always very responsive and quick to answer our questions. Their support is what made our deployment of this tool a big success.
Language I/O team were very helpful with our onboarding, from beginning a trial through to implementation assistance.
Begin providing multilingual support over email within 24 hours
Frequently asked questions
Email translation software is technology that enables your brand to converse over email with customers in their native language, directly within the customer relationship management (CRM) or email platform your customer support team already uses. With this technology, your monolingual agents can seamlessly provide multilingual support to global customers.
By empowering your agents to provide world-class support to customers regardless of language, email translation software has numerous advantages. One such benefit is boosting customer satisfaction and loyalty to your brand by communicating with your customers in a way that’s easier for them to understand. Furthermore, email translation software saves organizations time and money related to providing multilingual support.
Language I/O’s software enables you to communicate with customers in more than 150 languages.
Language I/O’s software enables you to communicate with customers in more than 150 languages.
With Language I/O’s technology, you can expect high quality translations. Our software aggregates the world’s leading machine translation engines and applies our AI-enabled technology on top of it to identify the absolute best translation for each piece of content that hits our servers––all in real time. By imposing our customizable self-improving glossary on each translation, we then take that content and ensure the proper translation for otherwise tricky terminology, including slang, business- or industry-specific jargon, acronyms, and misspellings.
There are a number of critical ways that Language I/O’s email and ticket translation technology differs from Google Translate. Firstly, because we aggregate multiple machine translation engines, we provide the ability to communicate in more languages than Google Translate provides translations for.
Secondly, our translations are more accurate, both because we select the best machine translation engine for the languages involved in the translation and because our glossary technology imposes the correct translation for brand- and industry-specific jargon, as well as slang, acronyms, and misspellings—all of which Google Translate is unable to handle properly.
Thirdly, our translation software plugs directly into your email program, whether that’s included as part of your CRM (such as Salesforce and Zendesk) or another tool that is connected to Language I/O via API. Your agents do not have to flip between windows to cut & paste incoming and outgoing emails into Google Translate and back into their email window. Instead, messages are automatically translated directly within the email window, making it a seamless experience for both the agent and the customer.
Language I/O has a number of packages meant to fit the needs of small businesses all the way to global enterprise companies. Our pricing model charges users solely for words translated by our software––there are no setup costs or fees per user. For more information on our pricing, reach out to us.
