Email translation for your customers and agents in any language

Save time and global support costs with real-time email translation

Customers want the support they receive from brands to be provided in their native language, but staffing a multilingual support team is challenging and requires a hefty budget. That’s why global enterprises rely on Language I/O’s email and ticket translation software, which gives monolingual (i.e., English-only) support agents the ability to communicate with customers in virtually any language.

Automatically translate emails and tickets to provide global customers with answers quickly.

Maintain your existing processes and workflows by translating emails directly within your CRM.

Translation quality continuously improves over time, without manual involvement from your team.

Get the best email translation every time via aggregation of the world’s leading translation engines.

Impose a self-improving glossary to properly translate brand- and industry-specific verbiage.

Preserve data privacy and protect user-generated content with our GDPR-compliant and ISO 27001-certified integration.

Email translation features that agents and customers love

Keeping customers happy begins with keeping agents happy. Our real-time email translation software is built with agents in mind so that it’s easy for everyone on the team to provide high quality multilingual support.

Reusable translated email templates

Get a one-time translation of messaging you know you’ll need again and again, and incorporate it seamlessly into your chat flow.

Automatic language detection

No need to spend time figuring out which language your customer is chatting in. Plus, language re-detection is available for changes to language mid-conversation.

Performance tracking and reporting

Use via our powerful customer dashboard to stay on top of translation usage, translation quality, and explore data on customers’ language usage

Install and get started in 24 hours

Our turnkey integrations with major CRMs and powerful API enable your team to start translating within 24 hours.

Seamless email translation in your existing tools

Language I/O’s turnkey solutions for Salesforce, Zendesk, Oracle, and ServiceNow enable your team to get up and running with accurate translations in 24 hours. You can also use our machine translation API to bring your own ideas to life, anywhere you build.

Provide industry-leading customer support experiences

Our email and ticket language translation software delivers top-tier translations across a wide variety of industries.

Email & Ticket FAQs

Have a question about email and ticket translation? See what others have asked below, and if you don’t see your question on the list, please reach out to us for help!

What is email translation software?

Email translation software is technology that enables your brand to converse over email with customers in their native language, directly within the customer relationship management (CRM) or email platform your customer support team already uses. With this technology, your monolingual agents can seamlessly provide multilingual support to global customers.

What are the benefits of email translation software?

By empowering your agents to provide world-class support to customers regardless of language, email translation software has numerous advantages. One such benefit is boosting customer satisfaction and loyalty to your brand by communicating with your customers in a way that’s easier for them to understand. Furthermore, email translation software saves organizations time and money related to providing multilingual support.

How many languages are included in your email translation software?

Language I/O’s software enables you to communicate with customers in more than 150 languages, and we are continuously evaluating additional languages for inclusion. View our current list of supported languages.

What kind of quality can brands expect from email translation software?

With Language I/O’s technology, you can expect high quality translations. Our software aggregates the world’s leading machine translation engines and applies our AI-enabled technology on top of it to identify the absolute best translation for each piece of content that hits our servers––all in real time. By imposing our customizable self-improving glossary on each translation, we then take that content and ensure the proper translation for otherwise tricky terminology, including slang, business- or industry-specific jargon, acronyms, and misspellings.

How does your email translation software differ from what free resources like Google Translate provide?

There are a number of critical ways that Language I/O’s email and ticket translation technology differs from Google Translate. Firstly, because we aggregate multiple machine translation engines, we provide the ability to communicate in more languages than Google Translate provides.

Secondly, our translations are more accurate, both because we select the best machine translation engine for the languages involved in the translation and because our glossary technology imposes the correct translation for brand- and industry-specific jargon, as well as slang, acronyms, and misspellings—all of which Google Translate is unable to handle properly. Read more about these features here.

Thirdly, our translation software plugs directly into your email program, whether that’s included as part of your CRM (such as Salesforce and Zendesk) or another tool that is connected to Language I/O via API. Your agents do not have to flip between windows to cut & paste incoming and outgoing emails into Google Translate and back into their email window. Instead, messages are automatically translated directly within the email window, making it a seamless experience for both the agent and the customer.

How much does Language I/O’s email translation software cost?

Language I/O offers various packages that cater to the requirements of small businesses and global enterprise companies. Our pricing model is transparent and straightforward; we only charge our customers for the words that have been translated by our software. Additionally, we do not have any setup costs or fees per user. If you need more information on our pricing structure, please feel free to contact us.