Success Stories
How Balsam Brands provides high-quality and near-native support in France and Germany, while significantly reducing costs
Global ecommerce retailer combats attrition and seasonal volume fluctuations in luxury markets while improving CSAT and efficiency.
How Rainbow Railroad handles 5x volumes in 5 languages with no drop in quality
Global nonprofit expanded support in 5 languages and streamlined process amid 5x volumes while maintaining key metrics.
How Intralinks builds trust with global users in 14+ languages without compromising on quality and security
Fintech leader expanded support in 14+ languages without compromising on security and award-winning customer service.
How Eurostar Improved Support Efficiency without Increasing Personnel Costs
European travel giant resolved the shortage of French- and Dutch-speaking agents and improved wait times for customers.
How Shutterstock Eliminated Manual Processes and Scaled Multilingual Support Across 20+ Languages
Leading stock photography provider streamlined and scaled translation of support articles in 20+ languages.
How Elvie Cut Multilingual Support Costs By 50%
As a manufacturer of women’s health technology, Elvie retails products via its online storefront. With a small portion of its customer base being from non-English-speaking European countries, Elvie had historically delivered phone- and email-based multilingual support via fluent speakers. However, there were numerous frustrations with this approach related to inefficiency and cost. Challenge To start, […]