Live chat translation for any support platform, in any language

Use live chat translation to meet your customers in their language

Your customers want personalized support in their native language, but staffing up a multilingual team to support every language your customers speak is easier said than done—not to mention expensive and time-consuming. Language I/O’s live chat translation software empowers your already-trained, high-performing agents to support customers no matter what language they speak, all at a fraction of the cost it would take to staff a full team.

Automated, real-time chat translation eliminates unnecessary delays in providing multilingual support.

Translate live chat messages directly within your CRM or chat program to maintain existing workflows.

AI-powered technology continually optimizes language and chat translation quality without manual training.

Our versatile technology aggregates the world’s leading translation engines, translating live chats into 150+ languages.

Eliminate confusion with consistent, accurate handling of industry- and brand-specific terminology.

Preserve data privacy and protect user-generated content with our GDPR-compliant and ISO 27001-certified integration.

Multilingual live chat features your agents will love

Keeping your customers happy begins with keeping your agents happy. Our real-time chat translation software is built with agents in mind so that it’s easy for everyone on the team to provide high quality multilingual support.

Reusable translated chat templates

Get a one-time translation of messaging you know you’ll need again and again, and incorporate it seamlessly into your chat flow.

Automatic language detection

No need to spend time figuring out which language your customer is chatting in. Plus, language re-detection is available for changes to language mid-conversation.

Performance tracking and reporting

Use via our powerful customer dashboard to stay on top of translation usage, translation quality, and explore data on customers’ language usage

Install and get started in 24 hours

Our turnkey integrations with major CRMs and powerful API enable your team to start translating within 24 hours.

Engage with global customers, wherever you work

Language I/O’s turnkey solutions for popular CRMs enable you to begin translating in as quickly as 24 hours. And for any other need, we have an API to power real-time translation in your preferred platform.

See our live chat translations for Salesforce, Zendesk, Oracle Service Cloud, and ServiceNow

Provide industry-leading customer support experiences

Our chat language translation software delivers top-tier translations across a wide variety of industries.

Retail and Ecommerce

Shoppers with questions about returns & exchanges, shipping, and other store policies don’t want to wait for an agent with proficiency in their language to be available. Provide 24/7 chatbot translation regardless of the languages your shoppers speak.

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Travel and Hospitality

Having a multilingual chatbot in place lets you triage incoming travel requests from around the world. Let your chatbot answer global travelers’ easy-to-answer questions so your agents can focus on the most pressing issues and ensure a smooth trip.

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Software and Tech

Your technology is complex, but providing multilingual chatbot support doesn’t have to be. With our self-improving glossary, your chatbot can easily understand and translate highly technical jargon, including product names and acronyms.

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Chatbot language translation lets you provide multilingual support that doesn’t have a cooldown. Get your player base back in the game as quickly as possible by having a virtual agent always there to troubleshoot issues.

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Entertainment and Media

Language I/O’s technology makes it easy for agents to respond to queries in any language, getting your customers back to their favorite TV, music, or sports in no time.

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Language I/O’s technology provides best-in-class translations over real-time channels like chat and email, so your global customers always know they’re in good hands.

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Live chat translation FAQs

Have a question about Live Chat translation? See what others have asked below, and if you don’t see your question on the list, please reach out to us for help!

What is live chat translation software?

Live chat translation software is technology that enables your brand to communicate with customers in their native language, directly within the customer relationship management (CRM) or chat platform your customer support team already uses. With this technology, your monolingual agents can seamlessly provide multilingual support to global customers.

What are the benefits of live chat translation software?

By empowering your agents to provide world-class support to customers regardless of language, live chat translation software has numerous advantages. One such benefit is boosting customer satisfaction and loyalty to your brand by communicating with your customers in a way that’s easier for them to understand. Customers will also love to see reduced wait times when chatting with live agents, as live translation software breaks down language barriers that prevent monolingual agents from supporting multilingual clientele. Furthermore, this technology saves organizations time and money related to providing multilingual support. In fact, by using Language I/O, global enterprises see an ROI of more than 500%.

How many languages are included in your live chat translation software?

Language I/O’s software enables you to communicate with customers in more than 150 languages, and we are continuously evaluating additional languages for inclusion. View our current list of supported languages.

What kind of quality can brands expect from live chat translation software?

With the right technology in place, live chat translation software can provide a near-fluent experience for both parties involved in the conversation. Thankfully, Language I/O has the right technology. Our software aggregates the world’s leading machine translation engines and applies our AI-enabled technology on top of it to identify the absolute best translation for each piece of content that hits our servers––all in real time. By imposing our customizable self-improving glossary on each translation, we then take that content and ensure the proper translation for otherwise tricky terminology, including slang, business- or industry-specific jargon, acronyms, and misspellings.

How does your live chat translation software differ from what free resources like Google Translate provide?

There are a number of critical ways that Language I/O’s live chat translation technology differs from Google Translate. Firstly, because we aggregate multiple machine translation engines, we provide the ability to communicate in more languages than Google Translate provides.

Secondly, our translations are more accurate, both because we select the best machine translation engine for the languages involved in the translation and because our glossary technology imposes the correct translation for brand- and industry-specific jargon, as well as slang, acronyms, and misspellings—all of which Google Translate is unable to handle properly. Read more about these features here.

Thirdly, our translation software plugs directly into your live chat program, whether that’s included as part of your CRM (such as Salesforce and Zendesk) or another tool that is connected to Language I/O via API. Your agents do not have to flip between windows to copy & paste incoming and outgoing chat messages into Google Translate and back into their chat window. Instead, messages are automatically translated directly within the chat window, making it a seamless experience for both the agent and the customer.

How much does Language I/O’s live chat translation software cost?

Language I/O offers various packages that cater to the requirements of small businesses and global enterprise companies. Our pricing model is transparent and straightforward; we only charge our customers for the words that have been translated by our software. Additionally, we do not have any setup costs or fees per user. If you need more information on our pricing structure, please feel free to contact us.