Live Chat Translation Software
Use Your Existing Team to Provide Live Chat Support Across Languages
Provide high quality chat support to global customers without expanding headcount. Language I/O’s live chat translation technology plugs directly into your CRM or chat tools, empower your top-performing agents to service customers across the globe.
Global organizations save time and money using Language I/O to translate customer support chats
Make your customers feel heard with high-quality live chat translation
Your customers want personalized support in their native language, but staffing up a multilingual team to support every language your customers speak is easier said than done—not to mention expensive and time-consuming. Language I/O’s live chat translation software empowers your already-trained, high-performing agents to support customers no matter what language they speak, all at a fraction of the cost it would take to staff a full team.
Automated, real-time chat translation eliminates unnecessary delays in providing multilingual support.
Translate live chat messages directly within your CRM or chat program to maintain existing workflows.
AI-powered technology continually optimizes language and chat translation quality without manual training.
Our versatile technology aggregates the world’s leading translation engines, translating live chats into 150+ languages.
Eliminate confusion with consistent, accurate handling of industry- and brand-specific terminology.
Preserve data privacy and protect user-generated content with our GDPR compliant and ISO 27001 certified integration.
Multilingual live chat features your agents will love
Keeping your customers happy begins with keeping your agents happy. Our real-time chat translation software is built
with agents in mind so that it’s easy for everyone on the team to provide high quality multilingual support.
Reusable Translated Chat Templates
Get a one-time translation of messaging you know you’ll need again and again, and incorporate it seamlessly into your chatflow.
Automatic Language Detection
No need to spend time figuring out which language your customer is chatting in. Plus, language re-detection is available for changes to language mid-conversation.
Performance Tracking and Reporting
Get data on the languages your customers use for live chat as well as the quality of your customer support chat translations.
Install and Get Started in 24 Hours
Our turnkey integrations with major CRMs enable your team to start translating live chats within 24 hours.
Fast, seamless integration with your existing live chat tool
Language I/O’s plug-and-play solutions for Salesforce Chat, Zendesk Chat, Oracle Chat, and ServiceNow Chat enable your customer support team to get up and running with accurate live chat translations in 24 hours. And for any other chat tools, we have an API to power real-time translation in your preferred platform.
Provide industry-leading customer support
Companies across industries see tangible benefits by implementing live chat translation software.
Retail & Ecommerce
Your products are in the hands of customers around the globe—but are your agents prepared to support them? Live chat translation software makes it easy for retail customer support agents to answer product questions or process returns regardless of the language your shoppers speak.
Gaming
Earning and retaining the loyalty of your player base is critical for success as a gaming company. With live chat translation software, your reps can provide in-language support to your gamers around the world, helping them quickly and easily get the answers they need in order to continue grinding XP.
Travel & Hospitality
Taking a vacation is no small decision; once you earn the business of a traveler, you don’t want to lose it because of language-based miscommunication. Incorporating live chat translation into your communications helps keep customers and support agents on the same page.
Software
Technical jargon can be difficult to understand in one’s own native language—now imagine how tricky it is when it gets mistranslated into another. Language I/O’s glossary makes sure that your chat messages contain the proper terminology regardless of language, so your clients don’t get confused.
“The tool is very easy to use as well as easy to implement. Works on Salesforce Classic and Lightning as well.”
“LIO was always very responsive and quick to answer our questions. Their support is what made our deployment of this tool a big success.”
“Language I/O team were very helpful with our onboarding, from beginning a trial through to implementation assistance.”
Get started with live chat translation in 24 hours
Frequently asked questions
Live chat translation software is technology that enables your brand to communicate with customers in their native language, directly within the customer relationship management (CRM) or chat platform your customer support team already uses. With this technology, your monolingual agents can seamlessly provide multilingual support to global customers.
By empowering your agents to provide world-class support to customers regardless of language, live chat translation software has numerous advantages. One such benefit is boosting customer satisfaction and loyalty to your brand by communicating with your customers in a way that’s easier for them to understand. Customers will also love to see reduced wait times when chatting with live agents, as live translation software breaks down language barriers that prevent monolingual agents from supporting multilingual clientele. Furthermore, this technology saves organizations time and money related to providing multilingual support. In fact, by using Language I/O, global enterprises see an ROI of more than 500%.
Language I/O’s software enables you to communicate with customers in more than 150 languages.
With the right technology in place, live chat translation software can provide a near-fluent experience for both parties involved in the conversation. Thankfully, Language I/O has the right technology. Our software aggregates the world’s leading machine translation engines and applies our AI-enabled technology on top of it to identify the absolute best translation for each piece of content that hits our servers––all in real time. By imposing our customizable self-improving glossary on each translation, we then take that content and ensure the proper translation for otherwise tricky terminology, including slang, business- or industry-specific jargon, acronyms, and misspellings.
There are a number of critical ways that Language I/O’s technology differs from Google Translate. Firstly, because we aggregate multiple machine translation engines, we provide the ability to communicate in more languages than Google Translate.
Secondly, our translations are more accurate, both because we select the best machine translation engine for the languages involved in the translation and because our glossary technology imposes the correct translation for brand- and industry-specific jargon, as well as slang, acronyms, and misspellings—all of which Google Translate is unable to handle properly.
Thirdly, our translation software plugs directly into your chat program, whether that’s included as part of your CRM (such as Salesforce and Zendesk) or another tool that is connected to Language I/O via API. Your agents do not have to flip between windows to cut & paste incoming and outgoing messages into Google Translate and back into their chat window. Instead, messages are automatically translated directly within the chat window, making it a seamless experience for both the agent and the customer.
Language I/O has a number of packages meant to fit the needs of small businesses all the way to global enterprise companies. Our pricing model charges users solely for words translated by our software––there are no setup costs or fees per user. For more information on our pricing, reach out to us.
