How Eurostar Improved Support Efficiency without Increasing Personnel Costs

Business Goal

Continue excellent customer service in different languages without increasing cost or decreasing quality.

Execution

Improve response times and quality on email with existing staff in the native language of the customer.

Notable Outcome

Improved French and Dutch email case response time by over 50%.

Integrate your way in less than a day

Language I/O seamlessly integrates with your CRM, whether it is Salesforce, Zendesk, ServiceNow or Oracle, so there is little impact on your agent’s current workflows. Don’t use any of these platforms? We also provide a Chrome Extension for anywhere you browse, and an API for anywhere you build.

The ease of our integrations means that you can be up and running in less than a day. That’s why we’ve been recognized on G2 as having the easiest setup.

Effortlessly generate high-quality, secure translations

Protect and secure customers and their data

We are recognized as the most secure language platform in the space.  We take that seriously. Not only do we encrypt personal and sensitive information during the conversation, but adhere strictly to a Zero Data Retention policy. 

Serve more markets, improve the experience, and reduce costs

With Language I/O you can support more languages while improving satisfaction and decreasing costs.  Let us show you how.

Easy to integrate where you work

Optimize customer support operations without impacting your agents’ workflows