Boost customer satisfaction at your contact center without boosting headcount
Are hiring freezes or other challenges preventing you from optimizing multilingual support operations? Language I/O helps maximize contact center efficiency and boost customer satisfaction by allowing you to assign your top-performing agents to any ticket, regardless of language.
Global companies use Language I/O to improve customer satisfaction at their contact centers.
Improve CSAT at your call center by enabling multilingual support across the team
- Boost CSAT and NPS
- Increase occupancy across the whole team
- Shorten wait times
- Extend global support hours
- Spend less time hiring and training
- Unlock cost savings
Enable your top-performers to support any customer without language restrictions
Allocate multilingual tickets to any member of the team
Customers don’t have to wait for someone who speaks their language
On-the-clock agents in one timezone can step in for those in another
Use your existing team to support new markets
Do all of the above without hiring a single new agent
Boost CSAT and NPS
Enable your top-performers to support any customer without language restrictions
Increase occupancy across the whole team
Allocate multilingual tickets to any member of the team
Shorten wait times
Customers don’t have to wait for someone who speaks their language
Extend global support hours
On-the-clock agents in one timezone can step in for those in another
Spend less time hiring and training
Use your existing team to support new markets
Unlock cost savings
Do all of the above without hiring a single new agent
The most powerful alternative to customer support staffing
- Machine Translation Aggregation Layer
- AI-Powered Self-Improving Glossary
- Reusable Translations
- Transparent Customer Dashboards
- Deploy in 24 Hours
- Integrates with All Major CRMs
- Industry-Leading Security
Combines 6 of the world’s leading translation engines in a single application
Translation quality continuously improves over time
Get charged only once for translations you need to use again and again
Stay on top of translation usage and quality via a customized data dashboard
Get all your agents speaking 150+ languages overnight
Optimize customer support operations without impacting your agents’ workflows
ISO 27001 certified and GDPR/CCPA compliant
Machine Translation Aggregation Layer
Combines 6 of the world’s leading translation engines in a single application
AI-Powered Self-Improving Glossary
Translation quality continuously improves over time
Reusable Translations
Get charged only once for translations you need to use again and again
Transparent Customer Dashboards
Stay on top of translation usage and quality via a customized data dashboard
Deploy in 24 Hours
Get all your agents speaking 150+ languages overnight
Integrates with All Major CRMs
Optimize customer support operations without impacting your agents’ workflows
Industry-Leading Security
ISO 27001 certified and GDPR/CCPA compliant
Multilingual support for all the channels you use to communicate
Live Chat
Our real-time translations enable agents to hold a conversation with customers in any language without delay.
Chatbot
Your chatbot can already provide round-the-clock, instant support. Now, it can do that in any language.
Clear out your ticket queue faster by translating content directly within your CRM.
Knowledge base & FAQ articles
Empower your global customers to answer their own questions by translating articles into their native language.
Chat, email, and author FAQ articles directly within your existing systems
Language I/O’s turnkey solutions for Salesforce, Zendesk, and Oracle enable your team to get up and running with accurate translations in 24 hours. And for anything else, we have an API so that you’re never without multilingual support.
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Salesforce Service Cloud Developer
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Senior Fullstack Developer
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Senior Manager, Support
