Boost customer satisfaction at your contact center without boosting headcount
Are hiring freezes or other challenges preventing you from optimizing multilingual support operations? Language I/O helps maximize contact center efficiency and boost customer satisfaction by allowing you to assign your top-performing agents to any ticket, regardless of language.
Global companies use Language I/O to improve customer satisfaction at their contact centers.
Improve CSAT at your call center by enabling multilingual support across the team
Boost CSAT and NPS
Enable your top-performers to support any customer without language restrictions
Increase occupancy across the whole team
Allocate multilingual tickets to any member of the team
Shorten customer wait times
Customers don’t have to wait for someone who speaks their language
Extend global support hours
On-the-clock agents in one timezone can step in for those in another
Spend less time hiring and training
Use your existing team to support new markets
Unlock cost savings
Do all of the above without hiring a single new agent
The most powerful real-time translation solution
10 of the worlds leading engines
Enable monolingual technical experts to step into complex multilingual tasks
Tune translations to your brand
Our self-improving glossary customizes each multilingual conversation to your brand. Industry- and company-specific terms are translated accurately, keeping things clear for customers and agents alike.
Reusable translations
Get charged only once for translations you need to use again and again
Powerful customer dashboards
Stay on top of translation usage and quality via a customized data dashboard
Speed to market
Get all your agents speaking 150+ languages overnight
Easy to integrate where you work
Optimize customer support operations without impacting your agents’ workflows
Security that keeps customers protected
We are committed to protecting customer data, and our GDPR-compliant and ISO 27001-certified software reflects that. We encrypt customer data prior to sending content for translation, and we never store personally identifiable information (PII) in our log files or database.
Multilingual support for all the channels you use to communicate
Quickly translate messages with customers to get them the answers they need fast.
Speaking your customers’ language enables agents to resolve issues quickly, helping to clear ticket queues faster.
Empower global customers to answer their own questions quickly by providing FAQ and knowledge base articles in their language.
Power multilingual conversations across all of your web properties, including social messages.
Turn your virtual agent into a polyglot to provide 24/7 multilingual support.
Chat, email, and author FAQ articles, within your existing systems
Language I/O seamlessly integrates with your CRM, whether it is Salesforce, Zendesk, ServiceNow or Oracle, so there is little impact on your agent’s current workflows. Don’t use any of these platforms? We also provide a Chrome Extension for anywhere you browse, and an API for anywhere you build.
The ease of our integrations means that you can be up and running in less than a day. That’s why we’ve been recognized on G2 as having the easiest setup.
Our customers love us