Website Terms & Conditions of Use
By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trademark law.
Permission is allowed to temporarily download one duplicate of the materials (data or programming) on Language I/O’s site for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:
- Modify or copy the materials;
- Use the materials for any commercial use, or for any public presentation (business or non-business)
- Attempt to decompile or rebuild any product or material contained on Language I/O’s site
- Remove any copyright or other restrictive documentations from the materials; or transfer the materials to someone else or even “mirror” the materials on another server
- This permit might consequently be terminated if you disregard any of these confinements and may be ended by Language I/O whenever deemed necessary. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form
The materials on Language I/O’s site are given “as is”. Language I/O makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranty, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights. Further, Language I/O does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the utilization of the materials on its Internet site or generally identify with such materials or any destinations connected to this website.
In no occasion should Language I/O or its suppliers subject for any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilization or powerlessness to utilize the materials on Language I/O’s Internet webpage, regardless of the possibility that Language I/O or a Language I/O approved agent has been told orally or in written of the likelihood of such harm. Since a few purviews don’t permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.
Amendments and Errata
The materials showing up on Language I/O’s site could incorporate typographical, or photographic mistakes. Language I/O does not warrant that any of the materials on its site are exact, finished, or current. Language I/O may roll out improvements to the materials contained on its site whenever without notification. Language I/O does not, then again, make any dedication to update the materials.
Language I/O has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by Language I/O of the site. Utilization of any such connected site is at the user’s own risk.
Language I/O may update these terms of utilization for its website whenever without notification. By utilizing this site you are consenting to be bound by the then current form of these Terms and Conditions of Use.
Any case identifying with Language I/O’s site should be administered by the laws of USA, State of Wyoming without respect to its contention of law provisions.
General Terms and Conditions applicable to Use of a Website.
What we need
Our Personal Data Protection Policy governs the use and storage of your data.
Language I/O is a Controller of the personal data you (data subject) provide us. We collect the following types of personal data from you:
- Job Title
- Company Name
- Phone number
Why we need it
- We need your personal data to provide you with the following services:
- Free demonstration of and consultation about our products
- Exclusive news, invitations, and updates from Language I/O (only with your explicit consent)
We also automatically gather server log file information, such as your IP address, browser type, and operating system. We use this information to administer our website and our technical solutions, understand how visitors navigate through our Sites and services, and enhance your experience while using our Sites and services.
What we do with it
Your personal data is processed in Language I/O offices located in the United States of America. Hosting and storage of your data takes place in Language I/O controlled HubSpot and Salesforce instances which are located in the United States of America and are both certified under the EU-U.S. and U.S.-Swiss Privacy Shield Frameworks.
No third-party providers have access to your data, unless specifically required by law.
How long we keep it
Any personal data held by us for scheduling demonstrations of our product or marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to communicate with us.
How we protect it
We use appropriate technical, organizational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
A cookie is a small piece of data (text file) that a website asks your browser to store on your device to remember information about you. Those cookies are set by us and called first party cookies. We also use third party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts.
- Assisting in registration for free demos;
- Analyzing your use of our products, services or applications;
- Assisting with our promotional and marketing efforts, including behavioral advertising
We use three categories of cookies:
- Strictly Necessary Cookies
- Performance Cookies
- Targeting Cookies
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work.
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
Google Analytics collects a little more information than the rest of the targeting cookies, so we have added more detail below.
- The site uses Google Analytics to collect Age, Gender and Interest data to customize the site to better service your needs, make the content more relevant to you, and allow us to advertise to the appropriate audiences. You may read how Google uses data when you use our site here: https://www.google.com/policies/privacy/partners/
- The site uses Google Analytics to collect some of the data described above. You may read how Google uses data when you use our site here: https://www.google.com/policies/privacy/partners/
- You may completely opt-out of Google Analytics tracking across the web here.
- If you have previously accepted our cookies, and you have changed your mind, clear the cookies in your browser for this website. That will revoke your consent, and you will be able to deny our cookies.
SaaS Privacy & Data Security Policy
The Language I/O translation software can be integrated into Client Relationship Management (CRM) platforms such as Oracle Service Cloud (OSC), Salesforce, Zendesk and others for translation of Incident/Ticket content, Article/Answer content and Chat content. Our products enable monolingual support agents to provide e-support in any language. All translation requests coming from our plugins in the CRM are brokered by the Language I/O Server, which can in turn communicate with numerous translation services in order to retrieve a translation that is appropriate for:
- The type of content being sent for translation (i.e. support article, support email, chat).
- The language pair of the translation request (i.e. English to Japanese, Spanish to English, etc.).
- The budget constraints of the customer making the request.
The flow of data through the system depends upon the translation service or services for which the customer is configured. Because Language I/O is plugged into many translation services, the data could flow into and out of several integrated systems. That said, our customers can drastically minimize the likelihood for a data security breach by adhering to our personal data policy.
All data passed between the CRM and the Language I/O Smart Translation Server, and between the Language I/O Smart Translation Server and a translation service, travels via a secure, SSL-encrypted and authenticated connection. The system regularly undergoes security audits administered by our CRM partners (Salesforce, Oracle, Zendesk) as well as by vendors, and clients. Our audits include tests for adherence to the European Union’s GDPR (General Data Protection Regulation).
Language I/O also maintains a server hardening policy, intrusion detection and prevention audits, penetration testing plan, vulnerability reporting, access control policy extensive logging and disaster recovery processes along with other GDPR-required policies.
The Data We Store
While the Language I/O CRM plugins do have access to the Incident/Case, Answer/Article and Chat Session records, the plugins do not pull from the associated customer contact or agent profile records. The data that is passed from the CRM to the Language I/O server includes only the data that the server requires in order to perform the translation, any unique IDs required to push translations back into the CRM correctly. None of the free-form, User Generated Content (UGC) from the customer or agent passed into our server for translation, which is part of cases, tickets, incidents or chats, is persisted in our database. The data elements related to translation requests that are persisted in our database are listed below.
- The unique Answer/Article, Ticket/Incident or Chat Session ID where a translation has been requested
- In the case of Tickets/Incidents and Chat Sessions, the Thread ID for which the translation has been requested
- In the case of Articles/Answers, the translated sibling or draft ID where a translated Article/Answer can be pushed back in
- In the case of Articles/Answers, both the content sent for translation and the translation itself are persisted on our side for the purpose of leveraging translation memory in subsequent translations.*
- A single set of CRM login credentials is persisted in our database. The password is encrypted within the Language I/O database and never exposed via plain text.**
- The CRM endpoint URL is persisted in our db, so Language I/O can connect directly to the CRM for the purpose of pushing translations back into the CRM, creating custom objects in which to store the translations, etc.
- The source language of the content requested for translation
- The target language into which the source content is translated
- The number of words sent for translation
- The total cost of the translation
*Our customers are comfortable with article data being persisted because article data is usually already public and it saves our customers money when we leverage existing translation memory. As mentioned previously, we do not persist UGC sent for translation or the translated UGC as it could have personal data embedded in it.
**This is necessary for scenarios in which a human translation is requested and will be pushed into the CRM as part of a separate API call.
What are your rights?
Should you believe that any personal data we hold on you is incorrect or incomplete, you can request to see this information, rectify it or have it deleted. Please contact us through our Data Subject Access Request Form.
If you wish to complain about how we have handled your personal data, please contact our Data Protection Officer at firstname.lastname@example.org or in writing at 1603 Capitol Avenue, Suite 211, Cheyenne, WY 82001, United States of America. Our Data Protection Officer will then investigate your complaint and work with you to resolve the matter.
In addition to contacting us, VeraSafe can be contacted only on matters related to the processing of personal data. VeraSafe has been appointed as Language I/O’s representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. To make an inquiry, please contact VeraSafe using this contact form: https://www.verasafe.com/privacy-services/contact-article-27-representative
Alternatively, VeraSafe can be contacted at:
VeraSafe Czech Republic s.r.o
Prague 1, 11002
VeraSafe Ireland Ltd
Unit 3D North Point House
North Point Business Park
New Mallow Road
If you still feel that your personal data has not been handled appropriately according to the law, you can contact your local Data Protection Authority and file a complaint with them.