Sheridan Orr, CMO at Language I/O, and Viviana Bertinetto, CCO, take you on a tour of the top challenges in travel support communication and the latest AI solutions.

A Discussion About Generative AI, LLMs and the Future of Translation To bolster translation accuracy in a business landscape that demands multilingual competency, LLM training or domain adaptation is essential. This recording guides you to maintain a first-rate customer experience through effective and efficient communication. Access the recording:

Expedia and Language I/O: Leveraging Translation Technology to Close the Multilingual Support Gap Global customers are increasingly expecting brands to provide support in their native language. For organizations whose customer service team faces the challenge of supporting large numbers of travelers and partners across the globe in multiple languages, this presents the challenge of delivering […]

Recording: Achieving Multilingual Support in Salesforce Customers expect to communicate with you in their native language, but in the current economic climate, providing high quality multilingual support to global customers without incurring sky high costs is a challenge. For many customer service teams, this means rethinking the approach to delivering in-language support to international customers—but […]