Article translation for your entire FAQ and knowledge base library
Empower your global customers and employees to answer questions by providing self-service support articles in any language.
Enterprises around the world use Language IO to provide high quality, cost-effective multilingual support
Easily accessible article translations that meet your brand standards
Don’t leave global customers out of the self-service equation. Language IO’s article translation software makes it easy to provide support articles and answer frequently asked questions in more than 150 languages, empowering customers around the world to resolve their own issues. Manage your article translation projects directly within your existing CRM or via our Document Translation Portal.
Syncs in real time with your knowledge base to enable translations with the click of a button.
Integrates directly into your CRM, eliminating extra steps to translate and localize articles.
Automatically localize site links for URL consistency across all languages.
Translated text is added to your translation memory so you never pay twice for the same translation.
Define a glossary of company-specific terminology so that your brand terms are always translated accurately.
View key translation metrics and status within your preferred CRM interface.
Easily accessible article translations that meet your brand standards
Don’t leave global customers out of the self-service equation. Language IO’s article translation software makes it easy to provide support articles and answer frequently asked questions in more than 150 languages, empowering customers around the world to resolve their own issues.
Tune translations to your brand
Our self-improving glossary customizes each multilingual conversation to your brand. Industry- and company-specific terms are translated accurately, keeping things clear for customers and agents alike.
Automatic language detection
No need to spend time figuring out which language your customer is chatting in. Plus, language re-detection is available for changes to language mid-conversation.
Performance tracking and reporting
Use via our powerful customer dashboard to stay on top of translation usage, translation quality, and explore data on customers’ language usage
Install and get started in 24 hours
Our turnkey integrations with major CRMs and powerful API enable your team to start translating within 24 hours.
Language IO ROI calculator
Calculate the estimated return on investment you could experience with Language IO based on your current or planned customer support operations.
Translate your knowledge base within your CRM of choice
We offer integrated solutions for Salesforce, Zendesk, and Oracle that enable you to manage all of your localization projects efficiently, without ever having to leave your existing workspace.
Provide industry-leading customer support experiences
Our knowledge base language translation software delivers top-tier translations across a wide variety of industries.
Retail and Ecommerce
Shoppers with questions about returns, exchanges, shipping, or store policies shouldn’t have to wait for a language-proficient agent. Offer 24/7 chat translation, ensuring instant support in any language your shopper speaks
Read MoreTravel and Hospitality
Multilingual chat support helps you efficiently handle travel requests from around the globe. Let your chatbot address simple inquiries from international travelers, freeing up your agents to focus on more complex issues.
Learn MoreSoftware and Tech
Your technology may be complex, but offering multilingual customer support doesn’t have to be. With our self-improving glossary, your chatbot effortlessly understands and translates technical jargon, including product names and acronyms.
Learn MoreGaming
Chatbot language translation enables seamless multilingual chat support without delays. Keep your player base in the game by having a virtual agent available 24/7 to quickly troubleshoot any issues.
Learn MoreEntertainment and Media
Language IO’s technology empowers agents to effortlessly respond to queries in any language, ensuring your customers get back to their favorite TV shows, music, or sports without delay.
Learn moreFinance
Language IO’s technology delivers top-tier translations across real-time channels like chat and email, ensuring your global customers always feel well-supported.
Learn moreCommon questions about knowledge base & article translation
Have a question about FAQ and Knowledge Base article translation? See what others have asked below, and if you don’t see your question on the list, please reach out to us for help!
What is article translation software?
Article translation software is technology that enables your brand to easily provide support articles and knowledge base content in multiple languages. By translating knowledge base articles across the various languages spoken by your customer base, your organization gets global customers the answers they need when they need them, driving up brand affinity and loyalty while reducing the number of incoming tickets or questions for your support team to address.
How does knowledge base translation software work?
Our knowledge base translation software uses machine translation with a human post-edit (MTPE). We first run the content through machine translation, then have our team of linguists and translators review the content to ensure it is suitable.
How do I translate an entire article?
Once our knowledge base translation software is installed into your CRM, you will have the option to select one or multiple knowledge base articles to be translated into another language or set of languages. Upon submitting those articles for translation, they are sent to our team of linguists and translators. Once the articles have been translated, they can either be auto-published to your knowledge base or you have the option to review them manually before publishing.
How much does it cost to translate an article?
The cost of translating an article depends on the number of words included in the article, as well as other factors such as if parts of the article have been translated previously and are included in the translation memory (in which case, that same content would not require a new translation and thus would not incur a cost to translate the same content twice).
To use Language IO’s article translation software, our customers sign up for a package that allots them a number of credits on an annual basis. Credits are based upon words translated via our system. To learn more about our pricing, reach out to us.
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