Scalable multilingual customer support with Zendesk Guide translation
Eighty-two percent of customers use articles before turning to other, more expensive forms of customer support. Our translations for Zendesk Guide give your global customers the option to answer their own questions before contacting your support team.
Zendesk users around the world trust Language I/O to power real-time, multilingual support for the whole team.
How Zendesk Guide translation works
Language I/O is intuitive, and it’s built with support agents in mind. We built our Zendesk Guide translation solution to be a seamless part of your workflow.
Get started with Zendesk Guide translation
Communicate with your customers in their native language with our easy-to-integrate Zendesk Guide translation technology.
Automate the article translation process with the click of a button.
Receive real-time status updates on your translation projects.
Automatically localize links in your articles.
Perform precise searches within Zendesk for faster translation.
Zendesk Guide translation features that customers and agents will love
Combine the robust features of our core technology with Zendesk’s customer support tools. Our Zendesk language translation API helps your team deliver the most accurate multilingual customer service and personalized translation.
Multilingual support that fits your brand
Define how industry- and brand-specific terminology should be handled across all multilingual support channels. Our Self-Improving Glossary tracks acronyms, jargon, slang, and misspellings, automatically optimizing translations over time for the highest degree of accuracy.
Support customers in more than 150 languages
Define how industry- and brand-specific terminology should be handled across all multilingual support channels. Our Self-Improving Glossary tracks acronyms, jargon, slang, and misspellings, automatically optimizing translations over time for the highest degree of accuracy.
Best engine selection to provide high-quality translations
Define how industry- and brand-specific terminology should be handled across all multilingual support channels. Our Self-Improving Glossary tracks acronyms, jargon, slang, and misspellings, automatically optimizing translations over time for the highest degree of accuracy.
Preserve customers’ data privacy
Define how industry- and brand-specific terminology should be handled across all multilingual support channels. Our Self-Improving Glossary tracks acronyms, jargon, slang, and misspellings, automatically optimizing translations over time for the highest degree of accuracy.
Save on multilingual support costs with Zendesk translation software
Language I/O’s Zendesk translation apps give your existing support team the tools they need to support customers all over the world, without running into language barriers.
Help global customers solve their own problems with multilingual FAQ articles.
Translate chat messages in real time so that you can provide support without delay.
Manage ticket queues more effectively with one-click translations of support requests.
Zendesk Messaging support can start and stop over longer time periods without losing context or history, at your customer’s convenience. Language barriers often mean time zone differences too, which makes translation even more important for these conversations.
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