Multilingual FAQs & articles with Oracle Answer translation
82% of customers use articles before turning to other, more expensive forms of customer support. Our translations for Oracle Answer/Article give your global customers the option to answer their own questions before contacting your support team.
Oracle users around the world trust Language I/O to power real-time, multilingual support for the whole team.
How Oracle Answer/Article translation works
Language I/O is intuitive, and it’s built with support agents in mind. We built our Oracle Answer/Article solution to be a seamless part of your workflow.
Get started with Oracle Answer translation
Communicate with your customers in their native language with our easy-to-integrate Oracle Answer/Article translation technology.
Automate the article translation process with the click of a button.
Receive real-time status updates on your translation projects.
Automatically localize links in your articles.
Perform precise searches within Oracle for faster translation.
Secure, customized translations inside Oracle
Plug our comprehensive multilingual support tools into your Oracle environment, available in the BUI extension or the Desktop App.
Tune translations to your brand
Our self-improving glossary customizes each multilingual conversation to your brand. Industry- and company-specific terms are translated accurately, keeping things clear for customers and agents alike.
Support customers in more than 150 languages
By communicating with customers in their native language, agents can provide a world-class support experience. We generate accurate solutions for obscure and commonly difficult-to-translate languages, and we don’t require English to be the source or target language for translations.
Conversations powered by the world’s best technology
Language I/O’s aggregation layer consists of the world’s best neural machine translation (NMT) engines. When a translation request hits our server, our technology automatically detects the best NMT engine for the content based on the involved languages and use case.
Security that keeps customers protected
We are committed to protecting customer data, and our GDPR-compliant and ISO 27001-certified software reflects that. We encrypt customer data prior to sending content for translation, and we never store personally identifiable information (PII) in our log files or database.
Maximize your investment in Oracle with real-time translation
Connect with customers in any language, over the support channels your agents already use. Language I/O’s Oracle Service Cloud translation apps enable your brand to communicate with global customers in any language without the need to hire and train additional agents.
Empower global customers to answer their own questions quickly by providing FAQ and knowledge base articles in their language.
Speaking your customers’ language enables agents to resolve issues quickly, helping to clear ticket queues faster.
Get customers the answers they need, fast. Instantly translate incoming and outgoing chat messages with the click of a button.
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