Oracle Translation Software
Save on Multilingual Support Costs with Real-Time Translation in Oracle
Language I/O’s suite of multilingual customer support technology makes it easy for brands to support global customers. With our turnkey integration for Oracle, your customer service team can begin providing support to customers in more than 150+ languages in as little as 24 hours, all without having to hire additional team members.
Maximize Your Investment in Oracle
with Real-Time Translation
Connect with customers in any language, over the support channels your agents already use.
Automatically translate chat messages in real time so that you can provide immediate support without delay.
Manage Oracle ticket queues more effectively with one-click translations of email support requests.
Empower global customers to solve their own problems with accurately translated FAQ and knowledge base articles.
Translations Inside Oracle
Plug our comprehensive multilingual support tools into your Oracle environment. Our Oracle translation API enables your team to provide high quality multilingual support while saving time and money.
Multilingual support that fits your brand
Define how industry- and brand-specific terminology should be handled across all multilingual support channels. Our Self-Improving Glossary tracks acronyms, jargon, slang, and misspellings, automatically optimizing machine translations over time for the highest degree of accuracy.
Support customers in 150+ languages
Our Oracle API generates high-quality translations for languages known to be obscure or difficult-to-translate. On top of that, we don’t require English to be one of the languages included in the translation.
Obtain the highest quality translations via best engine selection
We aggregate the world’s leading neural machine translation (NMT) engines and apply our technology on top of them. For each translation request that comes through, Language I/O detects the optimal engine for the content and languages in question, ensuring high-quality translation for even the most challenging languages to translate.
Preserve customers’ data privacy
We understand that chats and emails often contain sensitive information about your customers, which is why we encrypt all customer data prior to sending content for translation. Language I/O is GDPR compliant and ISO 27001-certified, so we never store customer data in our database or elsewhere.
LIO has helped us expand seamlessly to 9 other markets beyond North America, and it’s kept our support processes intact in English, with ease of deployability to other languages.
LIO was always very responsive and quick to answer our questions. Their support is what made our deployment of this tool a big success.
Language I/O team were very helpful with our onboarding, from beginning a trial through to implementation assistance.
Ready to see how Oracle translation software can help save multilingual support costs?
Do you use a different CRM? Find all of our integrations here.