Multilingual customer support with Oracle Service Cloud chat translation
Empower your existing support team to securely communicate in any language, with the combined accuracy of 10 leading translation engines and terminology customized to your business.
Oracle users around the world trust Language I/O to power real-time, multilingual support for the whole team.
How Oracle Service Cloud chat translation works
Language I/O is intuitive, and it’s built with support agents in mind. We built our Oracle chat solution to be a seamless part of your workflow.
Get started with Oracle Service Cloud chat translation
Communicate with your customers in their native language with our easy-to-integrate Oracle Service Cloud chat translation technology.
Get the biggest bang for your buck by using our proprietary core technology.
Normalize user-generated content so misspellings and abbreviations are accurately translated.
Ensure that your customer data is protected.
Communicate with customers in real-time, in over 155 languages.
Secure, customized translations inside Oracle
Plug our comprehensive multilingual support tools into your Oracle environment, available in the BUI extension or the Desktop App.
Tune translations to your brand
Our self-improving glossary customizes each multilingual conversation to your brand. Industry- and company-specific terms are translated accurately, keeping things clear for customers and agents alike.
Support customers in more than 150 languages
By communicating with customers in their native language, agents can provide a world-class support experience. We generate accurate solutions for obscure and commonly difficult-to-translate languages, and we don’t require English to be the source or target language for translations.
Conversations powered by the world’s best technology
Language I/O’s aggregation layer consists of the world’s best neural machine translation (NMT) engines. When a translation request hits our server, our technology automatically detects the best NMT engine for the content based on the involved languages and use case.
Security that keeps customers protected
We are committed to protecting customer data, and our GDPR-compliant and ISO 27001-certified software reflects that. We encrypt customer data prior to sending content for translation, and we never store personally identifiable information (PII) in our log files or database.
Language I/O ROI calculator
Calculate the estimated return on investment you could experience with Language I/O based on your current or planned customer support operations.
Maximize your investment in Oracle with real-time translation
Connect with customers in any language, over the support channels your agents already use. Language I/O’s Oracle Service Cloud translation apps enable your brand to communicate with global customers in any language without the need to hire and train additional agents.
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