Salesforce Translation Software
Real-Time, Accurate Language Translations within Salesforce
Empower your monolingual support agents to communicate with customers in any language, all without ever leaving Salesforce. Our suite of multilingual customer support tools integrate into all major Salesforce channels including Chat, Case/Email, and Knowledge Article.
Omnichannel Translation Software to Maximize
Your Salesforce Investment
Customer expectations of brand support are at an all-time high, and speaking the preferred language of your customers is now a must. Language I/O’s Salesforce integration app enables your brand to communicate with global customers in any language without the need to hire and train additional agents.
Generate real-time translations of incoming and outgoing messages within Salesforce Chat with the click of a button.
Enable your agents to more effectively resolve issues and clear out tickets with translations directly inside Salesforce Case.
Our Salesforce Knowledge integration allows you to translate all of your FAQ and knowledge base articles into any language with one click.
Effortlessly Generate High Quality,
Secure Translations Inside Salesforce
Combine the robust features of our core technology with Salesforce’s customer support tools. Our Salesforce API helps your team deliver the most accurate multilingual customer service and personalized translation.
Generate accurate, brand-specific translations
Control exactly how brand and industry-specific terms should be translated, or when they shouldn’t be translated at all. With our Self-improving Glossary, you never have to worry about improper translation of acronyms, slang, misspellings or jargon
Communicate in more than 150 languages
When we say global customer support, we mean it. Our technology powers top-tier translations for obscure and traditionally difficult-to-translate languages. We also don’t require English to be one of the languages as part of the translation, ensuring a truly multilingual experience within Salesforce.
Automatically select the best translation engine
Our technology aggregates the leading neural machine translation (NMT) engines on the market. When your agent submits a translation request in Salesforce, Language I/O automatically detects the best engine for the content in question to supply the highest quality translation.
Keep customer data secure
Language I/O’s GDPR-compliant and ISO 27001-certified software encrypts customer data prior to sending text for translation. Furthermore, we never store customer data or personally identifying information (PII) in our database, log files, or elsewhere.
Salesforce Customers Trust Language I/O
to Power Multilingual Customer Support
“The tool is very easy to use as well as easy to implement. Works on Salesforce Classic and Lightning as well.”
“LIO was always very responsive and quick to answer our questions. Their support is what made our deployment of this tool a big success.”
“Language I/O team were very helpful with our onboarding, from beginning a trial through to implementation assistance.”