ServiceNow Translation Software
Effortless Translations, Accessible Directly within ServiceNow
Heighten customer satisfaction and reduce the cost of providing multilingual customer support with Language I/O’s real-time translation software. Our technology integrates directly into ServiceNow’s workflows, enabling your support agents to communicate with, collect feedback from, and provide world-class service to customers in more than 150 languages.
Get the Most Out of Your
Providing high quality multilingual customer support is increasingly becoming the norm. Plugging Language I/O’s integration into your ServiceNow Dynamic Translation workflows is an easy way to empower your support team to service customers in their native language without disrupting existing agent workflows or incurring the cost of staffing a multilingual support team.
Live chat translation
Get customers the answers they need, fast. Instantly translate incoming and outgoing chat messages with the click of a button.
Speaking your customers’ language enables agents to resolve issues quickly, helping to clear ticket queues faster.
Knowledge base translation
Empower global customers to answer their own questions quickly by providing FAQ and knowledge base articles in their language.
Easily generate and analyze feedback from global customers by translating CSAT survey questions and answers.
Turn your Virtual Agent into a polyglot to provide customers with fast, around-the-clock responses in their native language.
Boost self-service usage and operational efficiency by providing your service catalog in any language.
Seamlessly Translate Content
Pair up our core technology with ServiceNow’s customer support tools. Our ServiceNow API enables your team to provide top-tier multilingual customer service with secure, personalized translations.
Translations customized for your brand
Dictate how brand and industry terms will be translated, or when they shouldn’t be translated at all. Our Self-Improving Glossary identifies how to best translate slang, jargon, and acronyms, eliminating confusion for both agents and customers.
Communicate with customers in more than 150 languages
By communicating with customers in their native language, agents can provide a support experience that’s truly world class. We generate accurate solutions for obscure and commonly difficult-to-translate languages, and we don’t require English to be the source or target language for translations.
Get the best translation, every time
Language I/O’s aggregation layer consists of the world’s best neural machine translation (NMT) engines. When a translation request hits our server, our technology automatically detects the best NMT engine for the content based on the involved languages and use case.
Protect customer data with secure translations
We are committed to protecting customer data, and our GDPR-compliant and ISO 27001-certified software reflects that. We encrypt customer data prior to sending content for translation, and we never store personally identifiable information (PII) in our log files or database.
Global Brands Rely on Language I/O
for Multilingual Customer Support
LIO has helped us expand seamlessly to 9 other markets beyond North America, and it’s kept our support processes intact in English, with ease of deployability to other languages.
LIO was always very responsive and quick to answer our questions. Their support is what made our deployment of this tool a big success.
Language I/O team were very helpful with our onboarding, from beginning a trial through to implementation assistance.